MrMarc Posted January 4, 2019 Report Share Posted January 4, 2019 Has anyone else had issues with the Club Royale phone people. I just called and asked about available upgrades. After being on hold for a while, the guy came back and informed me (in a rude manner) the no price changes could be made after the final payment date (December 19). The problem is that I was not asking about a price change, it was a comp cruise that I got from My Vegas. I tried to explain that I was not asking about a price adjustment, and he seemed not to listen to what I was saying and just wanted to get off the phone. This is the second time I have had someone completely ignore what I was actually asking in the last month. I wonder if this has anything to do with it being a comped cruise through MyVegas, so they just don't care. Quote Link to comment Share on other sites More sharing options...
Joy Posted January 4, 2019 Report Share Posted January 4, 2019 If you are Prime try another number 866-213-3116. My experience with them has been varied. Some are excellent and some are awful. I try and call at certain times when I know my favourites are working Quote Link to comment Share on other sites More sharing options...
MrMarc Posted January 4, 2019 Author Report Share Posted January 4, 2019 1 minute ago, Joy said: If you are Prime try another number 866-213-3116. My experience with them has been varied. Some are excellent and some are awful. I try and call at certain times when I know my favourites are working Thank you, but I am not. I really don't mind if someone doesn't know how to handle the reservation, but just admit it and find someone that can actually answer the question rather than just telling me some random stuff. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 4, 2019 Report Share Posted January 4, 2019 It’s probably not that they don’t care, but just that they don’t know. That’s no excuse to be rude though. Quote Link to comment Share on other sites More sharing options...
MrMarc Posted January 4, 2019 Author Report Share Posted January 4, 2019 The problem is they pretend to know and give out wrong information. And it's not everyone, some are really good. But the difference is extreme. Quote Link to comment Share on other sites More sharing options...
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