AnnetteJackson

Morning!
I am sorry that you are not getting replies from your agent.  I would love the opportunity to jump in and honor the offer they made to you as well as get you to another agent that can continue to work with you.  This is not the level of service that we offer our clients and I want to make corrections if possible.  We are here to make the booking process easier for you - not harder.  You can never ask too many questions - we all have them!
Feel free to contact me directly and I will make this right for you. 
[email protected]
919-605-6282

@AnnetteJackson, based on other posts the OP made I think he's currently with another agency, not MEI.
@hoofbeats95, I can highly recommend my agent Heather at MEI. I've hit her with a barrage of questions going into this first cruise, as well as around my cruise on Anthem in October, and she's answered every one of them. We mostly communicate by email, which she always replies to within the day as long as she's not out at a training or informational session with limited access; but we've also done phone calls when I felt there was a need. Not many, but all of them were returned quickly if I left a voice mail, and she didn't end the call until it was clear that my questions were answered and I felt like I was in good shape.

Morning!
I am sorry that you are not getting replies from your agent.  I would love the opportunity to jump in and honor the offer they made to you as well as get you to another agent that can continue to work with you.  This is not the level of service that we offer our clients and I want to make corrections if possible.  We are here to make the booking process easier for you - not harder.  You can never ask too many questions - we all have them!
Feel free to contact me directly and I will make this right for you. 
[email protected]
919-605-6282