Lisa in TX

Found this old thread today, this was reassuring that my situation will get worked out. RC overcharged me for an excursion (total was $520 but my CC was charged for $936). It was definitely this item, but the customer service reps at RC were unable to fix it for me. The last one I spoke to advised me to file a chargeback with my CC to escalate it within Royal. I trusted he knew what he was talking about, huge mistake. It triggered a cancelation of my entire room and everything I had booked for my family who is also traveling with me in two other rooms. We are supposed to sail in 30 days, the ship is fully sold out. My travel agent got them to confirm it was their error and that I would be reinstated but its unclear if my original room is still available. She has been working with them for 2 days now to get this fixed. If I weren't traveling with other people who would be sorely disappointed if this trip got messed up I wouldn't care if they just refunded me everything. And now its Friday evening so I have to wait until Monday for them to resume working on this (the accounting department is involved). SO frustrating.