AndyPandy

Smile your on CCTV and it can get boring on the bridge at night.

I would say whilst I understand the comments, to me, 1- May reflect on the cruise director, as I have seen good and bad CDs, and some CDs can keep the majority of the audience. But if “half” the audience goes whilst a CD is doing something, then the CD has done something wrong, and I have experienced that on RCCL, but not other cruise lines. 2- People may need to “do something”; ie parents take children to the restroom, “urgently”; even adults with medical conditions, and been holding it to the end of the show, or had a reservation somewhere. - maybe show overrun, or the only slot they could book. 3- Then there is typically overcrowding on elevators at the end of the show. So cruisers may be trying hard to be polite to the end of the show, but then, have to go! I myself agree it may look rude, but I have a medical condition, and whilst trying to avoid disruption in a performance, have on occasions, had to go, really, had to go, ( after drinking standard amounts at dinner).

I think the feeling, your treated as a “wallet”; so it’s income first for the cruise line. The saying, nickel and dimes. Where customer service is second to revenue. from selling cook books at dinner,( when trying to eat); to upscaling food, orange juice whipped away post breakfast, soda and beverage packages. Hard sell port excursions, ( the ship will leave without you if not a cruise ship tour); and spa promotion and hard sell at the end of treatments. The not trusting us with pool towels and logging them in and out. Room service extra fee for delivery and films in room fee. I went to a bar with two soda refill bottles, we had the package, but the barman refused to serve as only I was there, even a wave from my wife on a chair wasn’t accepted. So they didn’t trust us, but then, went to the next bar, and it was ok. GS said it’s down to bar server discretion. I get it, they want to maximise income, but I do not like a hard sell or inconsistency. PS I get the tipping and it isn’t about that.

Got to say I complained re the MDR coffee, it was poor, they gave me free speciality coffees. Note, for context. I was in a suite, and I complained, at the officer meeting to the beverage manager. He asked the question, what I thought, I gave an honest answer. I wasn’t looking for anything.

Finally back.

Ah well my credit card statement was yesterday, RCCL promise mine was sent last Friday. Nothing showing yet, probably will come tomorrow!

Nothing

Still nothing, live in hope.

Good they are starting to come through. Mine from 17/18th still have t arrived. They said during the week the finance department was looking into it. Then nothing, no response.

They are putting mine to the finance department re errors there.

Nothing from 17/18th, last week customer service said, they could see they were sent for processing a refund”, but a week later nothing.

Thank you for the update

Still nothing 17/18th November

Yes taking there time. Who has the longest outstanding? 17th November for me. Prior ones we’re about 5 days.

I cancelled and rebooked a few thing’s on Thursday 17th and Friday 18th Inc the refreshment package. All were cheaper re the start of the Black Friday promotion. No refunds as yet, it’s a lot of money. Allowed them a bit of extra time reading this thread, but it’s over two weeks now.

Yes I was wondering if to tell them in advance of the itinerary.

Thank you.

Added question, same topic. In a suite. When I booked direct, I booked traditional dinning, at a set time. I am booking speciality restaurants, and using CK. Second RCCL cruise, just getting to know things like CK. I wouldn’t want a waiter in the MDR waiting for me each night and not turn up. So should I inform then and how do I inform them? ( No Travel agent). Or do they get reassigned to My time dinning quickly. PS Not a question re gratuities I did pay them, but I know they cover the full ship breakfast lunch etc so happy to pay those. Thank you.

More details on this thread.

Thank you, yes sky class.

What’s everyone’s view about reservations at breakfast or lunch? So if your in a suite can you just turn up when they are open for breakfast or lunch, or need a reservation?

Thank you.

Can you tell me about how long it can typically take to disembark in the ports of call. I am thinking re docked not tender ports focus on Northern European and Norwegian ports of call. So when it shows port arrival time, such as 9am, how quickly would you expect to be able to get off? I know there is a pecking order of ship tours, and say The Key, but what about suites? Do concierge assist with priority disembarking when your docked? ( again no tender ports). Would it ever be worth a suite guest to also have the Key, when say suites get internet already and priority embarkation at the start of the itinerary.

What would your typical requests be when you can email. I know specialist dinning is one, and maybe shows, what else?

Thank you