CanHardlyWait

Thanks all!!!!

Was just asking coz of post and pic Jp1 put up.

I know how to see the credit on phone where the lines are, but don’t know how to see the rules everyone keeps posting.

Where can I go to see this in my planner? Thanks.

Now I'm trying to figure it out. I don't want to loose out, but really don't need anymore from planner. I would have to cancel something and rebook to use if it's only good pre cruise. Not sure what to do? Can anyone else help on this. Some have said it's only good pre cruise in planner. Others say it's good still once onboard. I'm lost.

So wouldn't that mean it's good on board and not pre cruise only?

It does note half way down: Please note that Promotional OBC is non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on the final night of your cruise.

My planner looks nothing like yours. Could it be I'm using cell and you are on a pc?

I had $25 obc before. They gave the $50 obc yesterday. My planner just says $75 obc now. Where is this terms link? Thanks.

Is this an edit from the apology letter? Or something else you were sent. What's the top half of page say? I ask coz this is different from what I've seen.

Where does it say only pre cruise? Many keep asking this. Can you post pic?

The Main Dining Room (assuming that's what you mean by formal) does not require formal dress. Anything but swim clothes is exceptable. Slacks, jeans, polo shirts, nice shorts, etc. Just not gym shorts. Nice new tan pair etc. All fine. Also, you can take it up to fancy if you want as well. For Caribbean cruises polo shirts and shorts etc are very much acceptable. Jeans, slacks, etc also. Just nothing wet or gym clothes.

I don't think it's awesome at all. I think it's the absolute least they can do. They made the mess. Why should anyone suffer in anyway for it.

Sorry, I don't drink coffee, tea, smoothies. Just the occasional diet soda. And only have juice on rare occasions. So don't assume we all would use all those things.

Just to check coz I'm sooo lost at this point. If you just booked it once for 2 people, you should get a $50 obc right? Not $100= $50 each person?

I have yet to even get the letter, no less the credit to then have taken away. Getting frustrated because I literally dred having to call them anymore.

I'll be satisfied when Royal Caribbean starts doing things right in the first place. I guess I aim high. LOL.

OK, I know I have $25 obc now and $50 when I board. (All, pre this mess). Where in planner do I check for them? Only ever see when I go to purchase something.

Early. Hate.

Let's try for answers. If I wanted to write about when the official escape room on Wonder will be built, who would I write?

Matt, you say bad luck, I say poorly trained guest services. IMHO. I would say something about this being a learning lesson for staff in future staff meeting etc. You know constructive criticism. But then your the devil.

I'm paying more for my next Wonder 7nt then I would on a Trans Atlantic QM2 sailing. (Just looked) I think "Top Dollar" is very relative to each person. Also every single dollar I spend is "Top Dollar" to me. Some of us have no choice but to value what money they have and spend as "Top Dollar". I expect quality from every purchase I make. If you don't, your not getting your monies worth. Nobody will look out for your quality Vs Dollar spent better then you.

I wasn't going to do this anymore, but you were so on the money. Taking your money elsewhere is a form of holding them accountable. Not endlessly defending everything they do (both right & wrong) is also a start to hold them accountable aka to a higher standard. A large enough, loud enough bark can spare them the bite. (Loss of $$ customer, etc). It's in there best interest as well as ours to not defend and/or overlook/brush off these things. If you actually have interest in the company and want it to succeed, then being hard on them when needed is important. It's about attitude. They clearly decided loss of revenue one week this year (planned in advance like Disney) to do heavy work was not an exceptable hit for them. However, it was exceptable to there customers to do this while operational. That was a mistake. And "they will never shut down a week for work" is not a helpful response. Just because that's the way "it's always been" is no excuse. Maybe it's time for a new way of handling yearly work. It costs money to make money. I believe change is always possible. It just starts by letting our voices be heard. That includes the sycophants. Every protest, evey criticism, and hopefully every suggestion could lead to a better outcome for all. Both customer and business. I don't believe coming back at everything I say with endless excuses and defense of the company is in there best interests. Holding them to a higher standard and saying this is wrong (whatever the issue) is a start to teaching them how to be a better business to it's loyal customers. They can and do mess up often. If you speak about those problems more and defend less, then change and growth is possible. I used Disney as an example because it was my job for 20 years. Listening to guests and working to make things better for them (even if it cost us money) Always, always paid off in the long run. It isn't helpful to blindly defend. It gives a false sense of what is going on to the people that (Can) make change happen. Never settle for "well it's always been this way so..." I genuinely want to see change and growth come from a situation like this one. I truly believe I have said nothing here that will warrant a hostile response. Only time will tell. Please don't. I just know from experience that your criticism of them is more valuable to them in the long run, then your blind and blanket praise.

A constructive reply. Thank you. And I will. P.S. You have always been very helpful to my questions in the past and it is always appreciated. Thanks again.