Apologies in advance for the long narrative (inhaling deep breathe).
It started right at embarkation. Arrived just before my designated time assigned by RC. The pier was complete bedlam. People and cars all over the place. No signage or personnel to help or direct cruisers where to go, where to drop luggage...
This pier was not only for RC but several other lines as well. It looked like there were people and luggage willy-nilly all over the place. Finally approached one of the baggage handlers - believe he worked for the pier, not RC - asking where should luggage go. He basically stated to drop it anywhere on the side of the pier we were at. No warm fuzzy feeling there. Not feeling safe about that or secure that the bags would make it we lugged our bags around with us. Now had to figure out where to go as no clear signage nor was there a single RC personnel to direct people.
So you know those ridiculous lines at Disney that just snake back and forth? Well starting at the terminal building visually followed the line that snaked 4 times basically about 3/4 the length of the Ovation of the Seas itself and asking several people if they 'were the end of the line' to find where to queue. After about 2 hours and snaking back and forth finally saw an RC personnel. She said that it had basically been like that all day, that the RC assigned embarkation time window 'meant nothing', and had no explanation (or apology) regarding the lack of signal or personnel, or the chaos. Frankly she looked as haggard as she sounded so didn't press her. But when flights are delayed some airlines have trotted out snacks and/or water to try to make the waiting more accommodating. Luckily I had a water bottle. But there was much grumbling from people that didn't. After almost 3 hours - yes, that is correct - was aboard and very much looking forward to getting to our stateroom and sitting down.
When booking our stateroom 2 main factors were that it had to be a balcony and an unobstructed view, especially sailing to Alaska. Upon entering 13600 there was a balcony but the stateroom was tucked into - we called it the armpit - of the deck overhanging above. So much so that the view was only straight ahead and the balcony and room didn't get much natural light. Reported this and our embarkation experience right away to guest services. Was informed nothing they could - or would - do.
While at guest services I also informed them (and had done so also ahead of time when booking with RC directly) that we were sailing for our anniversary. They happily tried to sell me additional packages. But when i declined I was told to let the wait staff know at dinner and they could maybe bring us some dessert. But isn't dessert ALREADY included?
In light of this being for our anniversary tried to make the best of the situation. But found out later that the lack of natural light was a bummer and definitely not conducive to making use of the balcony. And though there was not a life boat blocking the view you could not see anything above the horizon. Maybe OK if was the Caribbean or while at sea only. But when cruising Alaska where the scenery to quite straight up, especially in the fjords or when closer to land, this is an obstructed view. If the scenery was, say, 100 stories high we could only view the 1st story, ground level. We felt we missed out on quite a bit, had to go up top to really see anything (and get more sunlight), and didn't get the full enjoyment of the balcony stateroom. And by extension, a big aspect of the cruise itself.
Brought all this up with RC's customer service when got back. Was told they would have to look into it then get back to me. After no response I had to follow up. Was told they could offer me a 10% off the base rate on a future sailing. I stated that I did not want to discuss further business until this present business was dealt with so asked that the matter be escalated. After not hearing again I, again, had to follow up. Was offered 20% off a future cruise. I again stated about no future business vs. dealing with the present business. And all the rep would do was keep repeating that I could either take the 10% off or the 20% off. After her literally saying this about 5 times or more I had to ask her to stop saying that because (1) of course, anyone would choose the 20% off but that (2) I felt very insulted that this was put that way and the way she was/kept saying it.
So as I cannot seem to find satisfaction - or even a sympathetic ear - I feel I have to go corporate (exhaling again finally).