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ksenese

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Posts posted by ksenese

  1. Update, I called RCCL today.  She said for my Aug 2021 out of Bayonne I have 3 options as my final payment is due 5/31.  Pay final and expect to go following all of their rules, vaccination and so forth.  2nd option is to make a new reservation now and my full deposit would carry over to that.  3rd is cancel and get a FCC for my full deposit and have to book by 4/2022 and sail by 9/2022.  When I reminded her of the $400 change fee they charged b/c I changed the day before they stopped charging change fees and last time I called they told me it would carry over to new res or be taken out if I canceled and took FCC, she said that's no longer the policy.  I hope this is right as option 3 works best for us.

  2. The policy on vaccination should have dates tied to it.  If you booked before that date (now) and the cruises are let's say till Dec. 2021 like you said, whlie cruises are being brought back online, you should be allowed to cancel and refund or rebook or vaccinate your passengers as per the policy and go.  It's that simple.  I don't see another industry dropping vaccination into their policy and forcing their customers to make decisions on vaccinate, rebook or we keep your money.  

  3. @JeffB, I'd like to get my deposit back and wait till we're more comfortable cruising with our 2 kids.  But that doesn't seem like a possibility at all, so it's either cancel and I will lose the $1000 plus not sure if they will make me pay another $400 OR rebook to a future date and have them keep the money towards that including tacking on that same $400 to that reservation.

  4. No, I didn't book a refundable as the original deposit is from 2019 before any of covid began (booked 2020 on my 2019).  Plus not only will they take my $1000 they're going to charge me another $400 for change fee b/c I changed 1 day (in 2020 to 2021) before they eliminated change fees.  I guess then my only option is to wait till 5/30 and rebook for future?  Please let me know what you think.  I'm not trying to start any arguments here, obviously just upset.  I've been cruising since 2003 and still don't understand all of their 'rules'.  Thanks all!

  5. I have my final payment due 5/31 which I have received numerous emails about, yes I have received no information other than what I find here about an August cruise out of Bayonne.  They're not going to provide an answer before it's due I've read many, many times.  So I'm told either I cancel and they still hold my deposit "hostage" or pay them even more and hope that they cancel and I get a refund which I will have to wait extensively for.  I just want my original deposit back and I will rebook my family when we're able to.  Come on RCCL, do the right thing!

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