Just returned from a 7 night western Mediterranean Cruise with my family and, all in all, a great experience.
The only major disappointment was the shore excursion "Pisa by Trolley." The RCL website described the excursion as follows:
See Pisa's essential sights as you embark on a guided walking tour of the town's history with a narrated trolley train ride and a visit to the prominent square before setting out on your own. Learn about the historical edifices in the Field of Miracles, as your guide illustrates the Tuscan city's rich heritage. Behold the famous Leaning Tower of Pisa, a 12th-century bell tower known for its protruding tilt. Explore the area independently, where you can shop, visit the cathedral, or stroll beside the Arno River.
• Field of Miracles: Join a walking tour of Pisa's main square, admiring stunning Tuscan-Romanesque architecture and significant city landmarks.
• Leaning Tower of Pisa: The 12th-century bell tower's tilt is caused by the inadequate foundation on which it stands.
• Free Time: Wander at your own pace, shopping for souvenirs, visiting the cathedral, or walking along the Arno River.
This was quite misleading. First of all, it is a 4 hour tour, but they do not mention that it takes 1hr+ each way by bus to get there, so already you are down to less than 2 hours (when I originally booked, it said it was 20-30 minutes, but I assume that was because they had simply used the description for the excursion from port of Livorno for the Port of La Spezia excursion as well, but of course I did not know that at the time). Once there we had to transfer to trolley, and then we spent about 30-45 minutes driving around the town of Pisa, which was actually quite pretty, and at the time I thought it was a great experience.
But, let's face it, you go to Pisa to see the tower. Once the moment of truth arrived, we were dropped off a few minutes walk from the square- We were told where we could go to the bathroom, eat, and buy souvenirs (we had been on the go at this point for about 2.5hrs so most of the bus load of people lined up for the single toilet), and we were told to be back at that point in 40 minutes so that we did not miss the trolley to take us back to the bus, as it would not wait. No walking tour of Pisa's main square.
So, waited 10 minutes for the toilet, then scooted over to get the obligatory holding up the Leaning Tower photo for each one of us. At this point, we started to have some panic set in as we were watching the clock and realized we had 10-15 minutes left before we had to climb back on the trolley. NO time to really explore the square. If you wanted to go inside anything, you needed tickets, and there was no time to stand in line to get a ticket. I had booked mine in advance with the illusion there would be some time to explore a bit (more than 100 Euros for 4 of us), but when I asked the guide as we boarded the bus back at the ship, he had laughed at me and said we literally had no chance of fitting that in. I did manage to get inside the cathedral (but not the Tower of Pisa) for less than 5 minutes, but literally ran to front, snapped some photos, and ran back out. I barely even remember being there. If anyone went to walk along the river, I am sure they had to find their own way back to the ship! The only people wandering at their own pace were those that could not wait to get back to the boat.
So, in the end, we spent $64pp to get about 40 minutes at the outside of the Tower of Pisa and the area around, which had to include bathroom break and maybe time to buy a bottle of water (it was almost 90 degrees). I had also dropped about $125 on entrance to the Tower which did not even happen.
I contacted guest services, and they gave me $32pp refund (The manager at Shore Excursions on ship said I was not the first person to complain about this particular excursion), but that only covered the entrance tickets I did not get to use.
VERDICT: While you do not need a full day to see Pisa, if you really want some exploring time, this is not a good excursion. If you just want "The Photo" and get back to ship ASAP, this should work for you. To see this area, I would say you need a minimum of 90 minutes to explore, and the promised walking tour should be provided. RCL did try to apologize by giving us a 50% refund, but unfortunately for me, this really only covered the tickets I bought on my own which I did not get to use. This tour length should be 5-6 hours, and that would work well.