Catrin1703

Well I tried again and again the past days with all kind of settings and god knows why but today was the day I had access to the check in for about 3 hours! I was able to complete the check in however I was not able to get to the luggage tags or documents. But well it's still some days and I will just keep on trying. 

Progress !!!

But we got Snapchat goggles doe......IT dept needs major help

This really stinks.  Sorry it's happening to you.

We had a similar access problem. We received error messages about reservation access being unavailable, after our local (USA) travel agent major some changes in conjunction with RCCL that we requested.  Spent hours and numerous calls to RCCL phone #. They would say that they can "see it" and it should be accessible to me, and they "reset" it several times. Finally after several days and calls to RCCL and our agent, it was working again. I can't prove this, but I believe there was some issue with our agent not fully logging out or incorrectly disconnecting from our reservation, may have been the problem. Yes, we tried all the cache, history, and memory clearing on our end as well, to no avail.
So see if your US agent can open the reservation again, and then fully log out from it, and see if RCCL tech support can "reset" the access permissions.
Or yours may be an entirely new IT mystery (things can get blocked easily when the IP addresses of different countries and firewall rules get involved. Good Luck.

Try opening your browser in Private/Incognito mode and then logging in. https://www.howtogeek.com/269265/how-to-enable-private-browsing-on-any-web-browser/

Did you try getting into Cruise Planner without logging in?
https://www.royalcaribbean.com/cruiseplanner?icid=hpnvbr_pagehe_crs_hm_awaren_953