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Catrin1703

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  1. Well I tried again and again the past days with all kind of settings and god knows why but today was the day I had access to the check in for about 3 hours! I was able to complete the check in however I was not able to get to the luggage tags or documents. But well it's still some days and I will just keep on trying.
  2. Meanwhile the system shows unites states as country, however still no log in possible on my side...
  3. I tried different browseres and deleted all cache, cookis and history. I tried to access from other pages. Logged everything out. My travel agent is in the US. She will now again try to get the support on resetting everything on their site.
  4. Our travel agent set us on wait list for traditional dining but we were able to log in at that time still. By now the agent is not able to access anymore just like me. However I will call her up and ask her to get a reset by the support
  5. I did this too but it did not help with none of the browsers
  6. Yes I tried this too. Logged all out and tried to go directely to the planner and then log in but it did not work. Also very strange my other cruise is fully accessible so I can log in to that one and check in online
  7. P.s tried different browsers and cleared cache and cookies did not help
  8. I´ve got the same problem for a month. Tried to clear all browser history, tried all different browsers, different pc, Laptops, cell phones, tablets at different Locations. Also the travel Agent can´t log in. Contacted the support several times with no solution.
  9. Hello, I already contacted the Support several times, as well as the travel agency but nobody knows a solution. Maybe one of you had the same problem and found a work arround, this is why I am writing here. Let me explain what happened: on our last cruise we booked onboard for our next cruise starting August 2017. They somehow linked that booking to an american travel agency, however we live in Germany. We had it like this on our previous 4 cruises and it worked without problems with this settings. We paid the cruise fully in May and were able to log in at that day to do excursion bookings as well as beverage packages and Internet. We also paid all this fully. Then suddently the log in to that cruise was not possible anymore. No online check in, no cruise planner, no gifts and gear no cruise details. When I try to log in I get the note "We're sorry, but we are unable to retrieve your booking information at this time. For assistance, please call 866-562-7625." I contacted the support and they told me to wait. I contacted the travel agency and they also told me to wait. After 3 weeks with no access to the booking, I contacted them again and then I was told the problem can not be solved. They told me, due to me being outside the US, and the booking being done inside the US there is a problem. However the travel agent is inside US and can´t log in either. When I try to log in, the country selected on top of the screen is Germany. When I click on change country and select US, it just goes back to the main page and then it says Germany again. The support then told me, they gave my request to the IT department, however they can not tell if at all they can solve this problem. I shall just go to the ship and check in there somehow. And then they told me "how about going to the cruise planner and book an all access tour." Now isn´t that crazy? I tell them I can not log in and they tell me to log in and buy something. This does not seem like they understand anything I told them. And at the end they congratulated to my new platinum status. Well, I guess I can print out the platinum batch and hang it at my bathroom wall as there seems to be no other use for it. Also the support did not explain to me what will happen to all my payments and reservations. I am really worried now that our excursion, beverage and Internet cruise planner bookings and prepaid money are lost. Meanwhile it is a month since we are unable to log in. Did anyone have a similar problem with a blocked log in and solved it somehow? Does anyone know a work arround this country change Problem or the log in problem in general? Did anyone have this problem and can tell me what happened to prepaid excursions and beverage? Where the reservations cancelled when you boarded, or did you get what you booked and paid for? Thanks a lot, Catrin
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