Visit our travel agent friends at MEI Travel

Royal Caribbean will give leftover cruise credits as onboard credits instead

In:
24 Aug 2022
By: 
Matt Hochberg

Royal Caribbean is going to stop issuing leftover future cruise credits as cruise credits to be used to book another cruise.

Travel agents were informed on Wednesday that Royal Caribbean decided it would make more sense to let clients redeeming a future cruise credit that has a leftover amount to become an onboard credit instead.

Many cruisers still have future cruise credits from the global cruise industry shutdown of 2020 and 2021 that remain unused.

In a situation where a future cruise credit is applied to a booking, but the full value is not utilized, instead of a new future cruise credit being created for the remainder balance, it will be issued as onboard credit on the cruise that they're using the cruise credits in the first place.

Ship docked in Caribbean

The announcement only applies to future cruise credits that get applied first towards the deposit of a new cruise.

Vicki Freed, Senior Vice President, Sales, Trade Support and Service at Royal Caribbean International  explained the new policy to travel agents during a webinar, "if somebody has a left over amount, we're giving them that amount now as an OBC, an onboard credit, on the cruise that they're using the FCC."

"We're not going to reissue FCC's. It's strictly going to go back as an onboard credit for the existing cruise that they're using their FCC."

Simplifying cruise credits

Royal Caribbean has been steadily simplifying the future cruise credit process for guests to ensure they can easily use the money they are owed.

As of June 1, 2022, Royal Caribbean announced all unredeemed future cruise credits (FCC) offered under the Cruise with Confidence program will no longer expire.

Royal Caribbean wants changes like this and today's change to provide more flexibility for anyone with a FCC, instead of them acting as a kind of boondoggle.

How do I redeem my credit?

Royal Caribbean has made it quite easy to redeem a future cruise credit, whether you are booking directly or with a travel agent.

The easiest way is to let your travel agent redeem it by providing them with the Certificate Number and booking ID.

Read moreTop things you didn't know travel agents can do for your cruise vacation

If you book on your own, here's how to redeem a FCC for a new booking on Royal Caribbean's website:

  1. Find the sailing that you are interested in.
  2. Select your cabin type and location.
  3. Proceed to the payment page.
  4. Enter your payment and personal information.
  5. Enter your Future Cruise Credit number(s).
    • If you are booking multiple cabins, you can enter your Future Cruise Credit number(s) for each room.
  6. Click “submit.”
  7. You will receive an email letting you know if your credit was valid.

Here’s how to redeem online for existing bookings:

  1. Visit the Redemption page.
  2. Enter your booking information.
  3. Enter your Future Cruise Credit number(s).
  4. Click “submit.”
  5. You will receive an email letting you know if your credit was valid.