Royal Caribbean offering refund and future cruise credit for norovirus passengers

In:
28 Jan 2014

For its guests returning early on the Explorer of the Seas cruise that was struck by gastroenteritis, Royal Caribbean will give them compensation for not only the lost time but also the poor experience.

CNN reports that all passengers will get a 50% refund of their fare as well as a 50% future cruise credit.

Royal Caribbean is also giving passengers that were quarantined in their cabins due to the Norovirus-like symptoms an additional credit of one future cruise day for each day they were kept secluded.

On top of all this, Royal Caribbean is reimbursing any change fees imposed by the airlines to book travel home due to the early return.

More than 600 passengers reported feeling sick on the cruise, which has garnered headlines around the world.  Royal Caribbean made the decision to bring the ship back early to perform thorough sanitization of the ship.

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