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Royal Caribbean CEO on cruise ship safety: Last two or three years an anomaly

In:
10 Jan 2014

Royal Caribbean CEO Adam Goldstein spoke with CNBC about safety in the cruise industry as part of an effort to set the record straight.  

Royal Caribbean has had some negative attention lately after two cruise passengers went overboard from their cruises.

In an exclusive intereview with CNBC, Goldstein spoke about the work Royal Caribbean's crew does every day to provide a safe cruise experience for its guests, "I having been in this cruise business for over 25 years now, my frame of reference is two and a half decades of an, extraordinarily safe of track record of great duration. Tremendous attention to detail and training that prepares the crew and the officers to do everything that they need to do from to delivering satisfaction to the guests to being extremely safe and environmentally responsible. "

"And so there's no question in our minds, in my mind, that the last two or three years have been an anomaly, and that given the foundation of discipline and attention to detail, the cruise industry will resume its long-term very safe track record. "

Goldstein's reaction to the negative news forced Royal Caribbean and the whole cruise industry to change how it looks at the guest experience, "It was very off base and we don't want to see it anymore. The cruise industry, as a whole, has stepped forward as worked together in a different and better way than before the sequence of incidents. We are much more proactive as an industry on the safety front. 

"The second thing though that we took from the sequence of incidents that occured in the industry is to do even more to ensure guest comfort while we were keeping them safe. We looked for redundancy of comfort systems, making sure the air conditioning, the heating, the toilet systems, the food provision, everything could continue even under very difficult circumstances. "

"And we've made progress in that regard, and i think the whole industry has."