Royal Caribbean made an announcement today that the next scheduled sailing of Grandeur of the Seas has been canceled. The May 31st sailing out of Baltimore, Maryland will be cancelled so that the ship can undergo repairs to fix what was damaged by a fire onboard earlier today.
Guests booked on the May 31 sailing will be provided a full refund of the cruise fare paid for their sailing. Royal Caribbean also will provide these guests with the opportunity to sail in the future by providing a future cruise certificate for 50 percent of the cruise fare paid for the May 31, 2013, Grandeur of the Seas sailing.
Guests who booked air transportation through Royal Caribbean International will receive a full refund for air costs. If they did not purchase air transportation through Royal Caribbean International, the cruise line will pay for their airline change fees.
A dedicated telephone hotline has been established for guests on these two sailings. Guests may call us at 1-888-824-0012 in the U.S. or +1-408-916-9000 internationally.
Grandeur of the Seas was damaged by a fire early in the morning on May 31, 2013. No one was injured in the incident although the ship was redirected to Freeport, Bahamas where it remains.
