Harris CapRock has completed installing advanced communication solutions across Royal Caribbean's cruise ships that will add high-bandwidth services onboard. The new upgrades will improve crew morale, guest experiences and company operational efficiencies.
Royal Caribbean awarded the contract back in May 2012 to improve the communications services onboard Royal Caribbean's fleet. Harris has upgraded these services across 33 ships, including sister companies Celebrity Cruises and Azamara Club Cruises.
“The new high-performing communication service deployed across our fleet enables innovative information technology solutions that improve both the crew and the guest experience while also improving our operational efficiencies. Harris CapRock’s capability as a world-class communications systems integrator makes this possible through seamless service delivery backed by 24/7 monitoring to ensure communications are always on,” said Bill Martin, vice president and chief information officer, Royal Caribbean.
During the nine-month process, Harris CapRock performed a number of services including the de-installation and installation of more than 120 large antenna systems onboard the fleet. Each ship was equipped with Harris CapRock’s SpaceTrack™ stabilized antenna systems, which deliver more than five times the amount of bandwidth previously available. The solution combines Ku-band and C-band connectivity to maximize service availability and avoid downtime.
