Crew members on Royal Caribbean cruise ships work incredibly hard to provide an excellent vacation, and there are so many examples of times someone's vacation has been improved thanks to the crew.

The more you cruise, the more likely you will run into an exceptional crew member who really cares about an issue or request you have while onboard. Royal Caribbean's internal credo is "Passionate Friendly Committed" and that mantra applies to the crew's attention to guests.

To that point, Royal Caribbean International President and CEO Michael Bayley posted on Facebook this week, "Our crewmembers are undoubtedly the greatest in the industry!" and took the time to thank the hard working crew members.

"Thank you to our entire crew, who are the faces of the unforgettable vacations that our guests expect!"

Mr. Bayley's words a reminder of how much impact a crew member can have on a vacation, and it got me thinking about examples of when crew really step up.

I asked the RoyalCaribbeanBlog community to share examples of times that Royal Caribbean staff have gone above and beyond to provide exceptional customer service for their family while sailing.

On the Harmony in August debarkation day Coastal Kitchen was packed and breakfast coming out delayed. By the time we finished the concierges were done with their 3rd and final escort downstairs. I asked if there were any more and was told no, they were done. No worries, we gathered our things and made our way to wait for elevator. The concierges came out and said they would make an exception and do one more! We were whisked off in lightening speed. Very very kind, in no way did they have to do that. 

Neesa

On Liberty a week ago, we went to Johnny Rocket’s for our autistic son’s 31st birthday.   Our waiter figured it out, discreetly checked with us, and came out with a piece of cake with a candle in it.  He and another waiter sang happy birthday.  I’m not sure where he got the piece of cake, but I’m pretty sure it wasn’t there at Johnny Rocket’s. 

teddy

My wife loves chocolate croissants. At some point during our 7 nights on Indy in July, I think she mentioned it to the server who puts out the Diamond Lounge breakfast pastries because we hadn't seen any all trip in any of the locations we would normally find them. 

I went up to get coffee from the machine on one of the last mornings and there was a covered plate sitting on the concierge's desk. The server finally came across some chocolate croissants, remembered, and set aside about 5 of them for my wife. Small gesture but definitely above & beyond to me given that we had barely spoken to him. It's not like he was our stateroom attendant and we had gotten to know him over the course of a week.

OCSC Mike

Our stateroom attendant on Allure for our 2 bedroom Grand Suite made sure one in our travel party got the bodywash and conditioner she liked. On every cruise I have been on there is always a crew member who remembers me and what I like.

Ampurp85

Our stateroom attendant on Voyager let us use his hotspot from his international sim card when in port to download some maps because the onboard internet sucked in the Baltics this summer.

MLH

On symphony at Jamie's my then 4 year old wanted mac and cheese. They didn't have on the menu so I asked her to pick something else. Our waiter said not to worry and went to get a bowl of it from Chops!

Marlena

My last cruise there was a bar server on the pool deck that would find me everyday no matter where I lounged and gave me great service the rest of the day! 

Jerseygirl98

I think for me it's any crew member that makes me feel special. I've experienced this with a Head Waiter on Jewel, Waiter team on Freedom and a Bartender on Oasis. They took the time to get to know me/spend time with me, to spoil me with extras and of course make my experience even better.  Maybe that's my love language. I appreciate that more. 

D Alt

I love red velvet cake. My waiter made sure I had it every night. He went to Chops and got it for me. I will never forget his act of kindness.

Sweety

Darla Fox  went above and beyond as a pub singer.  She was engaging and entertaining and understood what her job was.  She made it a point to learn requested songs for our group and would come back later in the cruise and play them for us.  She made an effort to get to know her audience and interacted with them more than I've seen any other entertainer on a cruise ship ever do.  

AshleyDillo

A concierge (Dudley), currently on Mariner, who went way out of his way to ensure there were gluten free appetizers for my wife in the suite lounge.

smokeybandit

Every night for dessert, my youngest wanted chocolate chip cookies for dessert.  I don’t know what it was about those cookies, but he was obsessed with them.  Our server Amilia and another server were assigned to cover the unexpected large party.  Amilia came over to take our dessert order, and of course my youngest orders cookies.  A few minutes later, she comes back to tell us that they’re out of cookies in Coastal Kitchen, but not to worry, she called down the Main Dining Room galley and they’re going to send up some fresh ones. Fifteen minutes now, and Amilia comes flying out of the back, all of our desserts in hand.  She then proceeds to apologize to us for the wait and ran down there herself to get one order of cookies for a 7 year old.  We apologized to her and told her she didn’t have to do that, we could have just run to the Windjammer or the MDR or even ordered them to the cabin from room service!  Without batting an eye, she just matter of factly stated, “There’s no way I was going to let him leave on his last night without his cookies.”  

USCG Teacher

While dining in Giovanni's on Allure back in 2019, the waiter ran over to Chops to grab a specific brand of wine we discovered and enjoyed that was not on hand at Giovanni's. My wife still asks for it by name on every Royal cruise now!

JohnK6404

Were at Izumi's and we asked if they had Yummy Yummy sauce to the waitress, most places have it at their Hibachi.  She went in the back and came back with sauce that one of the cooks made by looking the recipe on his phone, made the meal so much better.  Next we had Jamie's booked before we board, but till it was coming up on the night realized that was the 2nd formal night in the dinning room, which means that was lobster night and would miss it.  Was a little bummed, the waiter always asked if he would see us the next night, but told him we would be going to Jamie's and bummed we were missing lobster night.  We are sitting there our apps come that we ordered and then our main dish comes out.  A few minutes later our waiter comes back with 4 lobster tails and said the head waiter sent these up for us. 

dustfsu

In 2010 the first year Bud Light Lime was available towards the end of the cruise the pub ran out. Our server disappeared after taking our order and he came back maybe 10 minutes later( an unusually long time) walking down the promenade. He appeared a bit sweaty and then apologized.  He had gone to 5 different bars looking for the beer.

constable145

On Oasis and I requested a memory foam topper to go on top of the hard bed.  I was told they had no such thing.  The stateroom attendant inquired of any special requests.  I mentioned having had a memory foam mattress on Oasis in May and how I could not sleep comfortably on the regular mattress.  When we moved into our new cabin my side of the bed was quite comfy, great for my back.   The attendant inquired if all was well and he showed me how he doctored my side of the bed with mattress pads and blankets.  He was one of the nicest attendants I ever met.

Pattycruise

When we have been fortunate/able to eat in Coastal Kitchen on our sailings, there is a black truffle butter pasta that I weep over. It's not even the pasta itself as much as it is the sauce. I said something to our server the first night we were dining there and then, the chefs came out at one point and made their way over to our table and I let them know how much i enjoyed it, that it is my favorite dish in all of Coastal Kitchen and that i could now die happy, having been reunited with my favorite dish on the seas. For the remaining nights of the cruise, I had black truffle butter pasta for dinner.

asquared17

Cruising with my in-laws, there was a night after Coco Cay when the kids were too tired for the Main Dining Room. So our wait staff sent our usual desserts to be delivered by the in-laws. I was wowed!

BowTieBrigade

After getting the first towel animal, I left a cute note saying I wanted to keep it, success in used to royal breaking them down the next morning. For the rest of the 8-night cruise we had towel animals every night. This is our fifth cruise and we've never had animals every night. It's a small thing but coming back every night to see an adorable animal on the bed waiting for me had me smiling every night.

Crimson Cruiser

Daughter, 7 at the time, decided to try the climbing wall.  She did ok but just could not get past one point and was frustrated.  Next time she came to try again, one of the (female) sports staff put on the harness and climbed alongside her, pointing out where to put the foot or where to grab, and eventually literally pushing my daughter's bottom up to help through the challenging spot.

roundabout

I happened to see a chef walking towards Jaime’s on the Anthem right before opening time. I quickly mentioned to her (Chef Sharon) how much I loved the food. She then brought me into the closed restaurant and had her entire kitchen staff come out to meet me. That was an amazing experience to see the smiles and appreciation from those who work ‘back of house’.

BrianB

I did two cruises on Navigator in fairly quick succession this last year.  I apparently spent far too much time in the Schooner Bar because not only did the bartenders remember me, and called me by name, but they remembered how to make the 'Kat-tini' that I had showed them how to make in November.  Wow!

BeachGal

I love the towel animals! And love that Royal committed to continuing delivering them. In an article I read about Royal continuing them they said they deliver them every other night, but the stateroom attendants have discretion to provide them more frequently based on request or "guest enjoyment", so your thank you note likely played into getting them every night.

Jack805

My husband had taken his tux to be altered before we left and somehow his tux shirt did not get back into the suit bag. Out of desperation I asked the concierges if they still have shirts onboard from when they rented them out while knowing that my chance was about .00032343% of that happening.  It turns out that she knew the tailor on the ship and called him. Within 15 minutes he met us in our cabin, measured my husband for a shirt and left.  Within 15 additional minutes he returned with a tux shirt that fit my husband freshly pressed and ready to wear.

AlohaLivin

We mention to our waiter's and our head waiter on our last two cruises, that we love Indian curry dishes.  They have brought us a fantastic dish every night with dinner...Most of the time from the crew mess.

Psycho and Barb

What are some examples of times that Royal Caribbean staff have gone above and beyond to provide exceptional customer service for you or your family?

If you've been on a cruise ship, then you've probably wondered how the ship works, the crew members that manage the ship, and a lot of the logistical work that goes into it all.

Royal Caribbean's ships are like a floating city, and there's lots that goes into making it all work. 

Each cruise, the ship's Captain and other officers hold an event onboard known as, "Captain's Corner," where guests can ask them questions.

On an Anthem of the Seas 2019 cruise, a passenger wanted to know how many crew members it takes to man the navigation of the ship. She wanted to know what's the least number required for the ship to operate.

What is the minimum amount of crew needed on the bridge at any one time?

Captain Srecko Ban was the ship's Captain at the time and explained that there are a minimum amount of bridge crew members they must maintain at any given time, "The minimum manning on the bridge is two licensed officers, and one lookout."

"One of them being the first officer, in charge of navigation, and the second officer assisting first officer and looking after the safety center."

The lookout does more than simply scan the horizon for obstacles or other traffic, "my lookout is a quartermaster with experience to steer the ship, should there be a need for us to use hand steering versus autopilot."

Captain Ban said most of the time the autopilot is used to get from one place to another.

However, when there is bad weather, traffic in the way, or every time the ship is taken in and out of port, other officers are present, "We have senior team on the bridge as well, which consists of myself, Staff Captain and Chief Officer."

What is the worst weather you've faced as a captain?

Captain Ban mentioned having more staff on the bridge in the case of bad weather, which prompted the question what was the worst weather he's been in.

"Well, as far as my time on the cruise ships, I haven't really faced any big storm and for good reason."

"We are very mindful of our cargo, or people, that we carry aboard and the need for us to provide a safe environment and comfort to everybody."

Captain Ban said his team monitors the weather and they go around any bad weather that is predicted ahead of them.

Read more: How Royal Caribbean navigates bad weather with its own meteorologist

He did say during his time working as a merchant marine, he encountered "difficult weather challenges", which he characterized as being similar weather to the 2000 film, "The Perfect Storm".

Which port is the most challenging to navigate for a cruise ship?

Anthem of the Seas is one of the largest cruise ships in the world, so getting her in and out of port is not simple.

Captain Ban said the growing size of cruise ships has made the docking process everywhere more of a challenge than in the past. Strong winds are the biggest issue, more so than the layout of a port because when a ship takes wind directly abeam, they lose speed.

He said St. Maarten provided sufficient space, but getting into Nassau can be an issue, "Nassau can be particularly tricky for us."

"Going through the channel and entering the harbor, it's very narrow and we are turning this here and channeling through and it's very difficult for us when we face conditions with strong winds, which usually is the case."

More than just navigation

While many people imagine a cruise ship's bridge handing where a ship goes, Captain Ban added an additional function is serving as the primary hub for the ship-wide safety operations.

"The bridge is not just a place where we navigate the ship, it's also the safety center with all different safety installations you find around the ship is remotely controlled from the bridge."

"In order for us to initiate response to emergencies in a timely fashion, we have assigned person to alert people that need to know about it, like myself."

Crew members can now disembark cruise ships in port during their time off once again.

One of the many Covid-19 protocols on cruise ships prohibited crew members from visiting ports of call, but that rule has been changed.

Ovation of the Seas crew member Chris Wong shared a video update recently that crew members are getting once again free flow.

"We have just been told that we are officially getting once again free flow surely for crew members, which means we can go back out into port, just like it was pre-pandemic days."

"Since the restart, crew shore leave or any crew members to go out into port was not allowed."

He explained that small changes were made over the last few months, but it just wasn't the same, "towards the end of last year, they slowly started allowing crew to get off again. But it was a very it was in a very controlled environment. These were bubble tours. So it wasn't really the same thing. And to be honest, it wasn't that much fun."

Mr. Wong cited a crew newsletter email that explained the new policy, "we're thrilled to announce that our shore leave pilot was a success. And beginning May 1st, free flow shore leave will be extended to all ships and participating ports of call."

"As we ease back into free flow, capacity limits of 250 crew per port will be implemented."

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Mr. Wong added that the updated policy excludes turnaround ports, which do not have capacity limits.

Mr. Wong was visibly excited for the change because being limited to staying on the ship during a contract meant missing out on some real fun that one can have while working on a cruise ship, "this is certainly a lot better than how it used to be."

"I cannot wait to just visit the first port of call wherever it will be, to walk off the gangway and to just be able to walk around wherever I want and not, you know, having to think, oh, am I allowed to go there?"

"This is a really big deal for us crew members."

Royal Caribbean has been slowly relaxing certain protocols for crew members and guests alike.

Following the Omicron variant, Royal Caribbean began to slowly open up shore leave for crew members in February. This week's update follows up on that initiative even further.

While Royal Caribbean's Wonder of the Seas is front and center at the moment, there's still other things happening in the world of Royal Caribbean that you should know about.

Of course, if you want to read more about Wonder of the Seas, check out photos from around the ship!

In an effort to highlight some other changes and happenings, this blog post summarizes the changes from this week that may not have made big headlines.

If you ever have a news tip, feel free to email it to [email protected] for possible inclusion in a future update!

Lounge access is back for Pinnacles

The top cruisers in Royal Caribbean's Crown and Anchor Society loyalty program  got some good news this week.

Due to Royal Caribbean's participation in the CDC's "Highly Vaccinated" program, the cruise line can now reinstate access for Pinnacle Club guests to the Suite and Concierge Lounges across our fleet effective on sailings beginning after March 15. 

Should the number of guests surpass the desired capacity of these lounges, the ship will continue to provide a temporary Pinnacle Club lounge just for Pinnacle members.

US prevents Ukrainian and Russian crew members from getting off cruise ships

One consequence of the Russian invasion of The Ukraine has been seafarers from those countries are not allowed to disembark the ship in U.S. ports.

Royal Caribbean International President and CEO Michael Bayley explained that this new rule is not a cruise line policy, but instead a new policy of the U.S. Customs and Border Protection.

"All foreign crew are typically granted a visa and entered into the USA as seafarers and are processed and given a I95 form. Kind of like a permission slip to go ashore in USA ports.  

"Our latest information to be confirmed, is CBP (U.S. Government agency) has stopped shore leave and repatriation for all Ukrainian and Russian crew. This impacts all seafarers.  

"We are working with our Government relations team and industry to see if this can be relaxed.  They are free to come and go in all other non USA ports (so far)."

Save $50 with a promo code

A RoyalCaribbeanBlog reader spotted a new promo code that might save you a little bit of money on your next cruise.

While browsing Royal Caribbean's website, em.down.the.rabbit.hole saw a popup to sign up for $50 off their next cruise booking.

The voucher code appears to be only for Americans, but promo code "WELCOME" is good until it expires on March 8, 2022.

The fine print says it is $50 voucher for sailings 6 nights or greater and $25 off sailings 5 nights or fewer.

I can't promise it will work for you, but give it a try!

The Russian invasion of Ukraine has elicited all sorts of support for the people of Ukraine, and the cruise industry has been quick to respond.

The geopolitical issues of the conflict are one aspect, but the people behind the invasion are another aspect that have a deep connection, especially those that work for the cruise line.

Royal Caribbean hires crew members from all over the world, including the Ukraine. Royal Caribbean employs over 500 crew members from the Ukraine.

In a post on social media, Royal Caribbean International President and CEO Michael Bayley responded to questions the company has received about those crew members.

"Understandably they are extremely concerned and anxious about their loved ones at home," Mr. Bayley wrote.

Royal Caribbean is offering its Ukrainian crew members various forms of assistance, "We have made available all communication channels that we have so they can access their families.

"[We] Have offered assistance getting them home or close to home if they wish to leave their ship and we are trying to expedite any Ukrainian crew who wishes to join any of our ships earlier than scheduled."

Mr. Bayley added that support is not just limited to the Ukrainian crew. Royal Caribbean's 200 crew members are not being ignored, as they too are dealing with questions about what is happening back home.

"We also have over 200 Russian crew who also are concerned and anxious over these events and we are offering them the same support."

"The Royal family is here for all our crew and our thoughts and prayers go out to all impacted by these events"

Port stops in Russia could change

Prior to Mr. Bayley's comments, Royal Caribbean informed guests booked on Baltic cruises in 2022 that visits to Russia could be skipped.

In an email to guests booked on Voyager of the Seas sailings that visit St. Petersburg in summer 2022, Royal Caribbean said it has, "secured alternate ports" just in case.

"We’re continuously monitoring events taking place around the world, including the situation in Ukraine. With the recent events, it is increasingly uncertain if we can visit St. Petersburg, Russia, as scheduled. For your peace of mind, we want to share our plans."

"At this time, our intention is to sail to St. Petersburg; however, we have secured alternate ports, should we feel that changing our itinerary is the best path forward."

In addition, Royal Caribbean said it would allow anyone booked on a Baltic cruise in 2022 to change their cruise and would waive change fees.

As the number of Omicron cases has begun to decrease worldwide, the cruise industry is looking at updating regulations, including those that apply to its crew members.

Martina, a Royal Caribbean crew member onboard the Serenade of the Seas has provided an update on her YouTube channel regarding crew shore leave, vaccination requirements and quarantine rules.

A relaxation of crew rules, especially as it relates to onshore visits, is good news for crew members who have faced restrictions during the pandemic.

Martina has been providing updates from the Serenade of the Seas, as its sails from its current homeport of Tampa. The ship takes on fuel, food and mail in Tampa before it voyages out to pick up and transfer crew members in Cozumel, Roatan and Belize.   

Serenade of the Seas was designated as a hospital ship for those crew members who have tested positive for Covid-19 but are largely asymptomatic.

Caring for the crew on one ship was deemed to be much better for the overall care of crew members without the worries of cruise guests on board.

Relaxing protocols

In her latest Youtube video,  Martina shared some recent positive changes in terms of the easing of certain rules and protocols for crew members and guests, "This is one of the most exciting and for sure one of the most positive videos that I am able to share".

In the fall, there was some loosening of rules however, the sudden uptick in Omicron in December delayed any further progress, and in some cases, took a few steps back, especially for mask protocols.

In describing the move toward less stringent rules, Martina describes the changes as the “sunset of the heightened protocols”.

Shore Leave

One of the most significant hardships for crew members has been the cancelation of shore leave. Much appreciated time on land gives them the opportunity to relax a little, purchase personal items, or simply just enjoy being off the ship for a couple hours.

Shore leave had been canceled during the resumption to service, but now it is restarting but the rules vary by port and country. Martina sums up the crew's sentiment by saying "It has been rather frustrating for crew members"  as guests are allowed in port, while the crew are not. 

At this time, Royal Caribbean has provided the new regulations for sailings with port stops in the United States and the Caribbean.

Shore leave in the United States

Starting February 12th, U.S ports will allow for the free flow of shore leave. This only applies to ships that are currently in service. Serenade of the Seas would not qualify for this as it is presently serving as a hospital ship.

There are specific conditions that apply to this as it pertains to the number of Covid-19 cases onboard. Some additional details:

• This will cover major ports such as  New York, Miami, Fort Lauderdale, Tampa, Port Canaveral. San Juan, Los Angeles, Baltimore, and Galveston
• It will start with a 3-week trial, first 100 crew members,  increasing in groups of 50 thereafter
• Crew members have to be fully vaccinated, including a booster
• They must wear a KN95
• Private transportation is encouraged
• Crew members will need to carry their most recent test results with them

Caribbean shore leave

The Caribbean is much more complicated given the number of countries involved. Regardless, Royal Caribbean crew members must be fully vaccinated to go onshore and must wear a KN95 mask, no matter which port they are visiting.

Countries fall into three categories for shore leave. Free flow (no restrictions), bubbles, which are restricted groups, and no shore leave.

• Free flow ports include St. Thomas, St. Croix, St. Kitts, Mexico, Bahamas, Puerto Rico, St. Maarten, Jamaica, Antigua, Columbia and Haiti
• Bubble countries consist of Curacao, Aruba, Barbados,  Roatan (Honduras), Bonaire, St. Lucia, Dominica, St. Vincent, Grenada, and the Dominican Republic
• Crew members will be unable to go onshore in the Central American countries of Belize and Costa Rica

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Covid-19 vaccine requirements for crew members

A third vaccine dose, or booster as it is commonly referred to, is now part of the mandatory vaccination program for crew members. Royal Caribbean began a booster campaign for its crew several months ago.

Crew members have the option to get their booster in their home countries prior to rejoining the ship. Or they will be given the opportunity onboard.

For those staff members who do not get a booster, they will be sent home as this contravenes Royal Caribbean’s policy.

Crew member quarantine

Sign-on, the return of crew members to the ship, has required varying lengths of isolation periods during the pandemic. It started at 14 days, then decreased to 10 days, then 7, and now 3 days. A great improvement.

Staff no longer require day 3 or day 7 tests if vaccinated, are asymptomatic and tested negative on their embarkation test.

This is undoubtedly a great benefit to crew members, as they don't need to spend as much time alone in a room, waiting to get back to work.

Guest protocols

In addition to several crew-related rules, Royal Caribbean has recently announced the relaxation of mask rules for guests onboard. 

During the height of Omicron, the cruise line had imposed more stringent mask rules, even in vaccinated-only areas. They also banned smoking in the casino.

Prefacing the rules change, Martina adds " I am sure some people will be relieved to hear this"...as of February 15th, masks will be optional in vaccinated-only venues (although encouraged) and smoking will be allowed in the casino. No change for vaccination rules as guests ages 12 and over will still be required to be fully vaccinated (2 doses) to sail, in addition to pre-departure testing.

With the growing number of Omicron cases throughout the world, so too have cases increased on cruise ships across the industry.  

In an effort to improve the care of those crew members completing quarantine, Royal Caribbean has designated the Serenade of the Seas as a hospital ship for those who have tested positive for covid-19.

What's it like onboard? News stories have sensationalized the poor conditions onboard cruise ships, however, this does not seem to be the case currently.

Martina, a Royal Caribbean crew member onboard the Serenade of the Seas has provided a glimpse into her day to day experience, showing us what it is really like to live and work on a quarantine ship.

Onboard the Serenade of the Seas

Recording her experience during a week of sailing, crew member, Martina, who is from Argentina, gives her opinions and interviews crew members as the Serenade of the Seas sails from its current homeport of Tampa to Cozumel, Roatan and Belize.

The ship takes on fuel, food and mail in Tampa before it voyages out to pick up and transfer crew members. Serenade of the Seas takes on infected crew members who have tested positive for Covid-19 but are largely asymptomatic.

Once the crew completes their 10 day isolation period, they can leave. Some stay the night in a hotel before going back to a ship or others take an early vacation prior to their next assignment. 

Why is a quarantine ship necessary?

Talking about the transformation of Serenade of the Seas from a ship for leisure travel to caring for crew members, Martina explains the importance of their mandate, “to relieve the pressure on the amount of Covid Cases around the fleet”.

She also notes that there are a number of challenges in caring for quarantining crew along with cruise passengers. Onboard the hospital ship they get the care they need from medical staff and guest services, along with good food.

Normally crew live in compact quarters on cruise ships, so this gives them the opportunity to spread out, along with separating them from the healthy crew members.

Quarantine conditions

Photo by The Curious Lens of Martina from Argentina

Martina sat down with 4 crew members from the Adventure of the Seas who had finished their isolation period and were now enjoying a couple of days off before returning to work.

She prefaced the interview by acknowledging that on some occasions, quarantine conditions could have been improved and it was tough managing crew and passengers on an operational ship.

The process on Serenade of the Seas now seems to be running more smoothly, based on feedback.

Crew feedback

During the informal discussion, the crew members had high praise for their treatment onboard the ship, adding that the food was “amazing”.

On a ship with no passengers, they have more cabins and access to more spacious rooms, including some with balconies. The staff chime in saying it was great to get fresh air, a significant improvement from windowless cabins, and they did not have to share rooms. One lucky crew member was quite pleased to have received a junior balcony cabin.

There was also more staff/resources to take care of them since there were no guests onboard. Frequent check-ins from guest services and the medical personnel made them feel well cared for.

Impact on crew positions

Many have speculated as to the impact on crew jobs, due to the Serenade’s reassignment.

Martina spent some time explaining how the conversion to a quarantine ship has affected the crew since they were no longer serving guests. “Going home doesn't meet losing your job," she said.

The Serenade of the Seas was scheduled to go into to dry-dock for refurbishment in a couple of months.  So, for some, they were given the opportunity to take an early vacation.

For those with more time left on their contracts, they were given the option to reassign to other ships.

Progress to date

Although there have been some issues in the past, Martina says that “we need to celebrate when the right decisions are made". And that the strategy of having a separate quarantine ship has improved the overall conditions for staff.

Although the media portrays these ships negatively, most of the crew Martina spoke with were asymptomatic and just needed to wait out their quarantine time. Being on the  Serenade of the Seas made that process much easier and more comfortable.

Time on the ship also provides the opportunity to provide booster shots to crew members for enhanced immunity. Royal Caribbean already requires staff to be fully vaccinated.

Follow Martina on YouTube

You can see all of Martina's videos and enjoy her behind-the-scenes videos on her YouTube channel. Be sure to subscribe!

Royal Caribbean will once again start hiring crew members from India.

Less than two weeks after announcing the cruise line would temporarily halt hiring crew members from India, later this month the policy will revert back.

Royal Caribbean International President and CEO Michael Bayley posted on Facebook that the hirings will once again commence, beginning on May 21st.

"We are starting crewing from India on May 21st," Mr. Bayley announced in his post, and said "enhanced protocols" will be used for these crew members.

Crew coming from India will undergo a rigorous set of testing and quarantine procedures to ensure they can safely join a ship:

1. PCR Test
2. 14 day quarantine
3. PCR Test
4. Charter flight
5. PCR Test
6. Given a Covid-19 vaccine
7. Quarantine
8. PCR Test

Mr. Bayley said these protocols will be in place at least for a "short time", although these sort of enhanced protocols will be used for crew members coming from other countries where new Covid-19 case counts are surging.

Since the additional quarantine requirements will take up more time than the usual onboarding process, crew contracts will be extended by 2 months.

Large scale vaccinations for crew

In addition to vaccinating crew members coming from India, Royal Caribbean has been systematically bringing ships to PortMiami to get crew members vaccinated there.

In less than a week, crew members from Explorer, Liberty, Navigator, Freedom, Independence and Mariner of the Seas have all received their first doses of the Covid-19 vaccine.

Reports are more ships are to arrive soon as well for their jabs.

Mr. Bayley also celebrated the World Health Organization approving Sinopharm vaccine, which is China's vaccine option that is more easily available in China and other nearby countries.

A WHO emergency listing is a signal to national regulators that a product is safe and effective. It also allows it to be included in COVAX, a global program to provide vaccines mainly for poor countries, which has hit supply problems.

The WHO had already given emergency approval to COVID-19 vaccines developed by Pfizer-BioNTech, AstraZeneca, Johnson & Johnson and, last week, Moderna.

More Royal Caribbean crew members are getting vaccinated so they can get back to work onboard.

Already two Royal Caribbean cruise ships have made stops in Miami to get some of their crew members Covid-19 vaccine shots, and two more are scheduled for today.

Royal Caribbean International President and CEO Michael Bayley shared photos of crew members stopping in for the vaccine.

So far, Explorer of the Seas and Liberty of the Seas have had some crew members get the vaccine, along with Celebrity Equinox.

Mr. Bayley posted on Facebook the importance of getting crew ready so cruises can begin again soon, "It is going to be extremely important our crew are vaccinated."

"We are working to help make this possible and have been assured vaccine availability will significantly improve in the coming weeks and months globally."

"I encourage all crew to get vaccinated at home if possible and to be guided by their national health authority."

Photos shared by Michael Bayley

He even said that letters of employment "will be coming soon. Crewing is starting up".

Miami is one of at least three ports now welcoming cruise ships in so that its crew members can get vaccinated.

It was speculated, but never confirmed, that Odyssey of the Seas began getting its crew members vaccinated during a brief stop in Israel two weeks ago.

Photo by Omar Israel G S, Human Resources Specialist

Florida Governor Ron DeSantis and Surgeon General Dr. Scott Rivkees approved an expansion to vaccine eligibility in Florida to include individuals who are in the state for purpose of providing good or services for the benefit of residents and visitors of Florida.

Not only does Royal Caribbean need to vaccinate crew members, but it needs to get more of them back onboard before any cruises can begin.

Mr. Bayley told one crew member on Facebook that Pfizer is the vaccine being distributed to crew.

Currently, most ships are running at minimal staffing levels in order to keep costs low while there are no cruises, but more crew members need to be brought back (and subsequently vaccinated) for a ship to truly be ready for cruises again.

Royal Caribbean said in February 2021 that it would staff its ships with vaccinated crew, and Mr. Bayley's comments encourage crew to get vaccinated at home if possible to speed up that process.

In addition, cruise ships can restart faster if at least 98% of the crew members are vaccinated, along with 95% of passengers.

The latest impact the global health crisis has had on the cruise industry is now hiring.

The amount of new coronavirus cases in India continues to climb, creating a major health emergency in the country. 

India's health ministry reported 352,991 more infections, taking the total past 17 million. A record 2,812 deaths were confirmed Monday, taking the total to 195,123 since the pandemic began.

India set a new record daily cases for a fourth straight day on Sunday.

A new report indicates Royal Caribbean has paused hiring crew members from India due to the rapid escalation of cases there.

The Crewcenter website shared the contents of a letter sent by Royal Caribbean that the company has decided to "temporary cancel all assignments for shipboard employees from India or people who reside in this country".

Royal Caribbean's letter to crew members reads as follows, "It’s always unfortunate when we must cancel assignments but we believe this is a prudent decision at this time. We know how much our crew look forward to returning to work after waiting for so long."

"We also understand how tough it can be to have to make last minute travel changes. It’s not the way that we want to operate, but it is the reality of the quick changes we need to make based on different reasons that are often unplanned and beyond our direct control."

"Those crew members who are currently at hotels pending joining a ship or are currently en route (already flying) will be notified and accommodation will be provided under quarantine guidelines till further notice. They will be kept informed by the HR ops team as needed."

RoyalCaribbeanBlog reached out to the Royal Caribbean Group for confirmation of the new policy, and a spokesperson indicated there has been a shift in hiring from India.

"We continue to monitor impacts of the COVID-19 pandemic around the world including travel restrictions to and from areas with a high rate of cases."

"To ensure the continued health and safety of our crew, guests and the residents of the destination we visit, we are currently exercising extra caution in the movement of any crew from India to our ships due to the recent surge of COVID-19."

Royal Caribbean is in the midst of preparing a few of its cruise ships to restart sailings this summer, and getting crew members back onboard is a critical piece to resume sailings.

Royal Caribbean's cruise ships have been manned by skeleton crews during the industry shutdown, and any vessel that is going to offer sailings this summer would need to get back enough crew members to support the guests sailing.

Based on posts seen on social media, Royal Caribbean is in the process of hiring back at least some crew members to its ships. 

Many are in various phases of quarantine to prepare them to join the ship in a few weeks.

Five cruise ships are expected to restart sailings this summer outside of the United States, including Adventure, Vision, Odyssey, Anthem and Jewel of the Seas.