zcruiser Posted November 16, 2023 Report Share Posted November 16, 2023 Hi, bit of a new cruiser here. We booked a 7 night South Pacific cruise in January 2024 onboard Quantum of the Seas in a grand loft suite. When booking on the website, sea class benefits and sky class benefits were shown with the suite descriptions, however, nothing about star class was mentioned in the grand loft suite and the royal loft suite, instead only the basic suite perks were mentioned. The Royal Caribbean helpline was absolutely useless and hung up after long wait times. There are roughly 65 days until sailing and we haven't heard from our genie yet, nor have we received the pre-cruise survey. Looking for some advice here, from people who have sailed in star class aboard Quantum of the Seas before. Thanks WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
F1guynz Posted November 17, 2023 Report Share Posted November 17, 2023 Hi @zcruiser you will get star class on these sailings as we have previously sailed in the Royal Loft Suite and have also booked Grand Loft Suite in March 2024 with our genie Hailey. The genie will contact you about 30 days before the sailing to organise the experience with you. KristiZ 1 Quote Link to comment Share on other sites More sharing options...
zcruiser Posted November 17, 2023 Author Report Share Posted November 17, 2023 1 hour ago, F1guynz said: Hi @zcruiser you will get star class on these sailings as we have previously sailed in the Royal Loft Suite and have also booked Grand Loft Suite in March 2024 with our genie Hailey. The genie will contact you about 30 days before the sailing to organise the experience with you. Thanks a lot! Quote Link to comment Share on other sites More sharing options...
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