Ronaldo807 Posted July 23, 2023 Report Share Posted July 23, 2023 For reference, when looking at your reservations on the app, you should see My Cruise at the top left of each reservation. Last year we went on Allure of the Seas and I noticed the day before embarkation that "My Cruise" was no longer showing on the app. This ultimately led to me not being able to complete the muster drill, make onboard reservations, connect to the WiFi, etc. I was still able to see the reservation on the app, but it was essentially linked with nothing. After waiting in line at guest services and then at the internet desk it was discovered that my email address had been unlinked from the reservation. The lady at the internet desk re-linked it and everything worked perfectly. This was the first and only time I had an issue since Royal went to the app. My wife on the other hand had no issues at all. I now have the same issue with a sailing for next year. "My Cruise" does not show on the app which for now means I can't see any purchases/reservations we have made or make any additional ones. My wife's app is working as it should and shows all reservations made. I reached out to my TA who reached out to Royal who said everything looked fine on their end. Obviously it's not fine and I don't want to have to deal with this onboard again. Has anyone else experienced this? If so, what was the resolution so I can share that with my TA/Royal? My TA has supposedly been working on this for months with no resolution. Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted July 23, 2023 Report Share Posted July 23, 2023 Delete the app from your phone and re-install it. Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
Ronaldo807 Posted July 23, 2023 Author Report Share Posted July 23, 2023 6 minutes ago, Traveling Mike said: Delete the app from your phone and re-install it. That doesn't solve the issue Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted July 23, 2023 Report Share Posted July 23, 2023 I’ve had this happen before. The issue has always resolved itself by the next day. Quote Link to comment Share on other sites More sharing options...
Ronaldo807 Posted July 23, 2023 Author Report Share Posted July 23, 2023 Just now, Ryan79 said: I’ve had this happen before. The issue has always resolved itself by the next day. This has been ongoing for months... Quote Link to comment Share on other sites More sharing options...
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