AspiringCruisePlanner Posted January 4, 2023 Report Share Posted January 4, 2023 Hi everyone. I'd like to report some changes Celebrity instituted in the last couple of weeks that many people are not happy about. 1. $9.95 + 18% gratuity room service fee (except for continental breakfast, suite guests, and Zenith members). Previously, there was only a $5 late night fee after 11PM. All other room service orders were complementary. 2. Reduced dinner service in the Oceanview Cafe (Celebrity's buffet). Less stations are now open during dinner hours. 3. Increased beverage package prices. Base price for classic is now $89pppd and the premium is $109pppd. (Was $69 and $84) 4. If one guest in a stateroom wishes to purchase an alcoholic beverage package, then all other guests (over the age of 12) must have a beverage package. 5. Evening turn down service being eliminated? This has yet to be seen, but it would eliminate the opportunity for folks to sign up for their "Go Green" program for reduced cabin housekeeping in exchange for bonus Captain's Club points. 6. This one was a couple months ago: Removal of early/late set dining times on their Edge class ships. Everyone on these ships is now Celebrity Select (my time dining). Folks were not notified of this change and found out onboard. 7. This one is ongoing and has turned some folks away from Celebrity based on their handling of the situation: On release day for new Caribbean itineraries (Dec 13) all 3 & 4 night sailings between Nov 2024 and April 2025 on the Celebrity Silhouette appeared to be offered at a substantial discount. Many people booked these sailings at the steep discount before they adjusted the prices later in the day. Last week Celebrity agents began calling customers with these bookings informing them there was a pricing error and they will not honor the rate as booked. They gave these folks three options (1) Agree to an increase in price to the prevailing rate of the room booked (in several cases, double or triple the booked rate) and receive $100 OBC (2) Downgrade to a stateroom with a prevailing rate that matches the rate booked at originally (no extra OBC) or (3) Cancel the booking and receive a refund of the deposit paid. Many people, including folks not even affected by this rate adjustment, have been turned off by their handling of the situation and not honoring the price folks received a confirmation for. There was no deadline set for folks to decide on the three options, so there might be another round of offers coming to those sticking to their reservation. These changes are stacking up and leaving a bad taste in loyal passenger's mouths. It's understandable due to recent impacts to the economy, but it certainly has impacts to guest satisfaction. WAAAYTOOO, Ampurp85, Jjohnb and 1 other 4 Quote Link to comment Share on other sites More sharing options...
AspiringCruisePlanner Posted January 4, 2023 Author Report Share Posted January 4, 2023 Oh, and now a charge for additional lobster tails and only offered on 7+ night sailings. Jjohnb and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
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