Change of connecting rooms

[KKe]

We are booked on Odyssey of the Seas for Nov 27th cruise. Our family of 10 are coming and we booked three rooms for each family. When we booked them we booked connected balcony rooms. Unfortunately my sons reservation was canceled due to the final pmt being paid late. We rebooked him but we could not get a connecting room, which was frustrating. When I would go online and book the cruise, it would show availability but when I called asking for those rooms, they said I couldn't have them because our room was different (two of the rooms have 4 people in it and one room has 2 people in it, and all are balcony rooms). When I booked them we selected the same type of room so I don't understand what the difference is and when I asked they just told me it was the number of people, but it's the same price and we were all together when originally booked so it doesn't make sense to me. Does anyone have any reasonable explanation to this??  

[AshleyDillo]

13 minutes ago, KKe said:

Does anyone have any reasonable explanation to this??  

Sometimes they limit occupancy in some rooms to 2 (even though they can sleep more) and some require at least 3 and won't allow you to only book with two in the room.

[Atlantix2000]

If you mean Nov 27th of this year (as in <2 weeks away), the ship is likely very close to sold out.  That means you're also going to run into issues with lifeboat capacity for the muster stations assigned to the area of the ship you are looking at.  If there are three empty 4 person rooms available in the muster station but there are only 4 lifeboat spots left, then they cannot sell them to a group of 10.  So it can look like rooms are available, but once one is sold, the others would be forced to remain unsold.

[KKe]

It is the cruise leaving Nov 27th 2022. The problem is this happened in Aug and I could see there were rooms available (I went to book another cruise which was this one and did three rooms with me picking the room). I haven't checked it as of now because it is too close to make any change I know.

I think I'm just trying to understand it so I won't be so frustrated with the situation.  In addition to the problem above they canceled "The Key" package for the whole group of 10 instead of just the two that had to rebook. Thank goodness I caught this and repurchased it.  

I think I'm just frustrated with the service when I call and they can't seem to help me understand it and just say to talk to them when I get on the ship (I called them in Aug four times to understand this).