cookingyo Posted November 2, 2016 Report Share Posted November 2, 2016 I normally handle ALL my travel plans, but for 1 cruise I am trying the process through a travel agent. I am an e-mail guy and not really a phone person with the exception of relaying payment information. I normally respond to text and e-mails withing minutes. So when I request a quote via e-mail on an item, like flights, what is a reasonable expectation for a return e-mail, or at least an acknowledgement? Minutes, Hours, Days? I basically told the TA the airline and the flights I wanted. I could of just booked the flights and saved $116. Now the last of the cheaper seats were sold while waiting for this agent to get back to me. Heck I could of booked flights through RCL Air 2 Sea and still saved some $$. I am trying to let go and let someone else handle everything for this one particular trip. So far I am not enjoying the TA process. I know IF there was a problem during the trip, this is the person I am trusting to make things right. I'm just not getting a good vibe with this Travel Agent. Normally what is the process of getting a new agent within the same agency? Any help would be appreciated. I guess I am looking for a for a bull dog who will check for price changes at least once during sales and who is tech friendly and will get back to me the same day via e-mail. Some one who understands if I call via phone that I am either giving them money or there is a problem that I need to be resolved ASAP. Xobertlab, MylesDots and OrionJus 3 Quote Link to comment Share on other sites More sharing options...
DocLC Posted November 2, 2016 Report Share Posted November 2, 2016 I think 24-48 hours is reasonable as they are dealing with lots of customers. I will say that I switched to an MEI agent, who sponsors this site, mainly because I want happy with the response time nor handling of an issue I had with my Royal sailing last January. I have been more than pleased with MEI and Michelle's response time. Regarding airfare, I never book that with the TA, so I can't comment there. bcarney 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted November 2, 2016 Report Share Posted November 2, 2016 I generally agree with what Kris said. I think it is also important to talk to a potential TA about this exact question. When you contact them about booking a trip, ask them what they think is a reasonable turn around time for certain scenarios: putting a deposit down, changing a name, etc. The key is to find a TA that works well with you. Quote Link to comment Share on other sites More sharing options...
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