Casino got my hopes up!

[melmar02]

I really got my heart rate up this morning! I received an email that I earned a casino comp cruise...but I had to book by tomorrow!  Woohoo! But now I'm in panic mode because I'm feeling rushed. So I'm running around the house, trying to think of all the questions I need to ask our travel agent, going between the office where DH is trying to finally get our taxes done and my laptop which has no charge left. Where is that power cord? Upstairs in our school room? No. Down in the living room? No. Did the kids use it in their rooms upstairs? No. Finally found it in the dinning room. Right next to the stairs; the central hub of all the places I was checking. I must have passed it 20 times! So I finally read over the email again, get my questions together (there were a lot since our first comp cruise), and send it off. Then I remember Royal's casino has a website where you can look up if you have earned rewards, and maybe I can find some of the info there. Well I log on, and no offers are pulling up with my loyalty number. Huh, maybe the email was really for my husband, so I enter his info. Nothing. Then it dawns on me. The travel agent just got my mother in law's loyalty number from her first cruise with us in February and added it to the booking she is going on with us in January. She won big twice and donated most of it all back to the casino on that February cruise! I check her loyalty number on the casino website, and there's the offer. I go back into the email, and sure enough, in the teeny tiny print, in the middle of a bunch of other teeny tiny print, that I had read through three times, there was a line that said "This email is intended for..." Guess what? My name wasn't the one listed. Well, at least I got my step count up! 

In that same vein...how do I get Azamara and Celebrity to start sending promo emails addressed to me instead of my 8 year old?

[Ogilthorpe]

15 minutes ago, melmar02 said:

 

In that same vein...how do I get Azamara and Celebrity to start sending promo emails addressed to me instead of my 8 year old?

This sounds similar to an issue I had very recently. I wasn't receiving my offers. It turns out that, since I paid for and checked in several family members past years, Royal had 9 C&A records with my email address as primary. I suspect that may be the case with you and your MIL and your family son.  I understand that this can frequently halt all emails about promotions. A call to Club Royale can straighten it out. Be prepared with Birthdates, email addresses and C&A numbers for your family members.