Quick question

[Jason12]

I phoned to Swap and cancel one cruise and they are issuing a FCC for the deposit, I’ve had no email and the booking ID still shows up my account, is this normal until the FCC is issued? 

[AnnetteJackson]

At least in the US I can say.. yes.  It takes a couple of days to a week for the cancellation to show up in all their systems.

 

[princevaliantus]

41 minutes ago, Jason12 said:

I phoned to Swap and cancel one cruise and they are issuing a FCC for the deposit, I’ve had no email and the booking ID still shows up my account, is this normal until the FCC is issued? 

If the booking ID still shows up your account after 24 to 48 hours, I would give them a call just to double-check and put your mind at ease. I cancelled a cruise and didn't receive an email for three weeks to find out that the C.S Rep didn't save the cancellation which didn't go through. Per the C.S. Rep I spoke with, it just showed pending status. She hit the "Enter" button and zippo....gone from account and received confirmation.

[Jason12]

16 minutes ago, princevaliantus said:

If the booking ID still shows up your account after 24 to 48 hours, I would give them a call just to double-check and put your mind at ease. I cancelled a cruise and didn't receive an email for three weeks to find out that the C.S Rep didn't save the cancellation which didn't go through. Per the C.S. Rep I spoke with, it just showed pending status. She hit the "Enter" button and zippo....gone from account and received confirmation.

Ok thanks, it was a rushed call I did get a new Email confirmation for changed cabin on another booking, as I’m in the UK and had to phone Australia and they were closing dam time difference oh and the phone call cost I will keep my eyes peeled