Jason12 Posted May 14, 2020 Report Share Posted May 14, 2020 I phoned to Swap and cancel one cruise and they are issuing a FCC for the deposit, I’ve had no email and the booking ID still shows up my account, is this normal until the FCC is issued? Quote Link to comment Share on other sites More sharing options...
AnnetteJackson Posted May 14, 2020 Report Share Posted May 14, 2020 At least in the US I can say.. yes. It takes a couple of days to a week for the cancellation to show up in all their systems. Jason12 1 Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted May 14, 2020 Report Share Posted May 14, 2020 41 minutes ago, Jason12 said: I phoned to Swap and cancel one cruise and they are issuing a FCC for the deposit, I’ve had no email and the booking ID still shows up my account, is this normal until the FCC is issued? If the booking ID still shows up your account after 24 to 48 hours, I would give them a call just to double-check and put your mind at ease. I cancelled a cruise and didn't receive an email for three weeks to find out that the C.S Rep didn't save the cancellation which didn't go through. Per the C.S. Rep I spoke with, it just showed pending status. She hit the "Enter" button and zippo....gone from account and received confirmation. Jason12 1 Quote Link to comment Share on other sites More sharing options...
Jason12 Posted May 14, 2020 Author Report Share Posted May 14, 2020 16 minutes ago, princevaliantus said: If the booking ID still shows up your account after 24 to 48 hours, I would give them a call just to double-check and put your mind at ease. I cancelled a cruise and didn't receive an email for three weeks to find out that the C.S Rep didn't save the cancellation which didn't go through. Per the C.S. Rep I spoke with, it just showed pending status. She hit the "Enter" button and zippo....gone from account and received confirmation. Ok thanks, it was a rushed call I did get a new Email confirmation for changed cabin on another booking, as I’m in the UK and had to phone Australia and they were closing dam time difference oh and the phone call cost I will keep my eyes peeled Quote Link to comment Share on other sites More sharing options...
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