Michael L

The downgrade is in the number of bathrooms. With three adults in our suite we booked a suite with two bathrooms. The upgrade we were given only has one bathroom.

We booked a loft suite for an upcoming cruise and they sent us a Royal Up offer for an aqua suite which we bid on and they accepted. We stayed in one before, and liked the extra large balcony at the back of the ship. After the "upgrade" notification we find out this is a recently redesignated one bedroom "aqua suite" on deck 11 with only one bathroom. This room was originally a lower classification room and not even in the same suite category that we booked. The loft suite we booked was a one bedroom, two bathroom suite. They actually charged us additional money and downgraded us, and now refuse to give us back our original booking that they already resold. I believe Royal Up is a separate company from Royal Caribbean, hired to bring in more money and fill empty suites, but apparently will also misrepresent an offer and steal your nicer existing booking to make an extra buck and leave you in an inferior room. They have no phone number that you or anyone at Royal Caribbean can reach them to talk in person. They only communicate by email, which tells you a lot about their sinister operation.