JessieL

Did anyone get this second email in the article about refund without penalty? Thanks!

I called RC Customer Service and got transferred to their resolution team. They keep saying the change of port is for security reasons which I completely understand but we are not asking to go to Maui, we are simply asking to go to somewhere equivalent (ex. Hilo or Kona). In my opinion, RC did not make the effort to find another port on another Hawaiian island. Victoria and Seattle is the cheaper and easier option for them. I don't want to pay tens of thousands of dollars to see Victoria and Seattle which I've been to many times. This is nothing compared to visit a Hawaiian port in October. If Norwegian can make arrangement to stop at Big Island, why not RC? Very disappointed... When I asked about compensation, the person from resolution team said there's absolutely nothing they can do to compensate us in this case--no refund, no discounts, not even onboard credits....unbelievable. RC truly "cares" about their customers! He also suggested sending a complaint email to [email protected]. I don't know if anyone will respond but I think we should all call them and email them so that they hear our feedback.

I called them too and got transferred to their resolution team. They keep saying it's for security reasons, but we are not asking to go to Maui, we are simply asking to go to somewhere equivalent (ex. Hilo or Kona). In my opinion, RC did not make the effort to find another port on another Hawaiian island. Victoria and Seattle is the cheaper and easier option for them. If Norwegian can make arrangement to stop at Big Island, why not RC? Very disappointed... The person also said there's absolutely nothing they can do to compensate us in this case--no refund, no discounts, not even onboard credits....unbelievable. He suggested to send a complaint email to [email protected]. I don't know anyone will respond but I think we should let them hear our feedback.

What happened in Maui is very sad...my heart goes out to them. My family and I are very disappointed with this new itinerary...it's skipping Hawaiian ports completely! When we booked this trip back in May, we did not want to pay tens of thousands of dollars to see Victoria and Seattle which we've been to many times. We wouldn't have booked this cruise if it's the case. I think RC should at least give us the option for a full refund or cruise credits to be used another time, if they really care about their customers.

What happened in Maui is very sad...my heart goes out to them. My family and I are very disappointed with this new itinerary...it's skipping Hawaiian ports completely! When we booked this trip back in May, we did not want to pay tens of thousands of dollars to see Victoria and Seattle which we've been to many times. We wouldn't have booked this cruise if it's the case. I think RC should at least give us the option for a full refund or cruise credits to be used another time, if they really care about their customers.