
Levi is good
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Levi is good reacted to a post in a topic: Barcelona
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I was kind of embarrasingly surprised how early they wanted us off the ship this past Sunday (it's been a while, I'd forgotten ) and how awfully long it took in the cab line for one that could take the four of us to the BCN airport. But we had a 1:20 flight and it wasn't as comfortably early as I'd hoped. The Key helped us disembark, but we lingered onboard first until probably 8:30, 8:45 thinking we had all this time. I'd get off earlier.
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Levi is good reacted to a post in a topic: Barcelona Symphony of the Seas - Earliest flight time on disembarkation day
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Levi is good reacted to a post in a topic: How do you cancel a cruise last minute?
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We have a situation where one of our cruise party is having a flareup of a fully non-contagious, non-life-threatening medical issue, that might be enough of an issue that we can't go. We will not know until 72 hours before our flight next week if he can go on the cruise. If he stays home, I do, too. We are insured. I was just wondering if anyone has had to cancel their cruise before without the whole Future Cruise Credit thing. I know we would not get a penny back from RC, but I'm wondering if there a way to do this anyone has found that puts us in the best position when it comes to insurance claims. Thank you. Hopefully this post won't be needed but being prepared makes me feel a little bit in control. The others in our party would still go.
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Levi is good reacted to a post in a topic: What credit cards can be used on board? Asking specifically about Discover.
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Levi is good reacted to a post in a topic: What credit cards can be used on board? Asking specifically about Discover.
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Levi is good reacted to a post in a topic: If you need more medical care than can be found on board, does Royal know which hospitals to go to?
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Levi is good reacted to a post in a topic: If you need more medical care than can be found on board, does Royal know which hospitals to go to?
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Levi is good reacted to a post in a topic: If you need more medical care than can be found on board, does Royal know which hospitals to go to?
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Levi is good reacted to a post in a topic: If you need more medical care than can be found on board, does Royal know which hospitals to go to?
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Levi is good reacted to a post in a topic: If you need more medical care than can be found on board, does Royal know which hospitals to go to?
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As the official planner and irrational-over-worrier for my family unit, I'm concerned about any potential problem. Just looking for info so I can be an informed traveler, I guess I've never pondered it before. What if there is a medical issue in port, or something larger than can be dealt with on board? Do they know which hospitals to take people to? Do they get you to someone else who is, perhaps, a medical representative for that port? For a random example, in Naples. Is there a certain hospital to go to? To avoid? Does Royal help with translating or are we on our own? We are fully covered with excellent travel insurance including medical, and a pre-existing condition waiver as well. We also have medical insurance that will reimburse for problems we may have abroad, though we'd have to pay upfront and submit bills. We are all in good health. But what if out of the blue something happens that's serious? Life is unpredictable, and I would have ZERO idea where to go in any of my ports. Any information is appreciated, thank you. We are from the US, traveling to Spain/France/Italy.
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Hello, we are on the same sailing as you and did buy the Key. If you are going to get it, the price isn't too bad right now. We got it for $24.99 and that's the lowest it's been, but right now it's at $26.99.
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RafaellaCG reacted to a post in a topic: New Term of service
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Mary Sue reacted to a post in a topic: New Term of service
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DoomSlayer reacted to a post in a topic: New Term of service
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Thank you smokeybandit. The piece I'm really surprised by is "make no representation... regarding their suitability or safety." I have always assumed the excursions and activities booked through RC, whether online or at the excursions desk, had been vetted ahead of time by RC as safe and suitable. If they now say that's not the case, then literally the only benefit of going with RC excursions vs. independent operators would be to make sure they hold the ship if I'm late getting back. edit: This is evidently not new, thank you DoomSlayer.
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I'm looking through it and I'm taken aback by the shore excursions language. If I'm reading it right, and I'm certainly not a lawyer... RCI holds zero financial or any other kind of liability if the tour operator doesn't deliver the excursion as described in any way. That we'd have to pursue the independent tour operator for reimbursement. That strikes me as very odd. Am I reading this correctly, and has it always been this way? Because if this is the case, Royal Caribbean needs to disclose the name of the independent tour operators with whom they are contracting, so we can do the research ourselves to have the proper information we need to make informed decisions. Again, perhaps this has always been the case and I'm totally misreading, but the update has the specific portion in bold lettering, so I'm thinking it's new. I do not understand how they can offer certain excursions on their website and then have legal culpability of zero if the tour operator just throws up their hands and says I don't feel like going today. Sitting at the doctor's office right now going through email, lol, I will cut and paste the applicable portion as soon as I can but it's in the email that went out.
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Hi everyone, Purchased the Key for my upcoming cruise on Symphony 5/21/23. I have not heard a word from Royal except a receipt for purchase. I re-read the description they have online, and figured out that I needed to sign up for a boarding time and show times like I would without the Key, but it's odd to me they wouldn't have anything clarifying that. Granted we're a few weeks out, but should I be expecting Key-specific communications from RC? Thanks very much.
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I am not sure this is in effect for sailings past April 30th, if that matters.
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Hi everyone. Cruising with two young adult kids, I've booked a "Biking in Provence" tour for our Marseille, France stop off the Symphony in late May of this year. It is not e-bike, it's regular biking. My family knows how to ride bikes, but I need to find out exactly how rigorous and hilly this ride will be, so I'm asking around. Has anyone taken this excursion, or might know who to ask? I've tried cutting and pasting the tour description online to find out the tour operator's name, no luck. I've tried looking up similar tours and all I find are e-bike ones. The one thing I have NOT done is call customer service, and that's 100% on me, but I just feel like they're going to read me the website description and tell me it's rated "strenuous." Advice appreciated. Thank you. Edit to add actual website description:
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Ridiculous hold times for customer support
Levi is good replied to Katie B's topic in Royal Caribbean Discussion
I'm getting a message saying the offices are closed. Maybe they all gave up and went home. At the time I called should have been another 1.5 hours in the work day according to the web site.