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AKcruiser

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  1. We booked an Alaskan cruise on radiance of the seas in June last year. The final payment was due this week. I went online to make my final payment a week early and noticed there was a discrepancy in the invoice amount and the balance due. Rather than pay online (the online balance due was $490 more than what we owed) I called and waited an hour to speak with a customer service representative. He was very nice and stated he saw there was a glitch in the system. He said he fixed it and I paid the correct amount over the phone. He had me wait on the phone until I got the email to confirm the balance was paid in full. We received the email showing the balance was paid in full. I checked the website and it still showed we owed $490. He said it would update overnight and the problem would be solved. I logged in the next morning and he was correct that the website showed zero balance due. Fast forward to yesterday. I logged in to look at an excursion and my reservation was gone. After another hour wait to speak with a rep, she told me the reservation had been cancelled for not paying in full by the deadline and that a refund had been issued. She reviewed it all and it had been paid in full. We spent the next 2 hours on the phone with a gentleman in another department who cancelled our flights and then rebooked our reservation and then rebooked our flights. Luckily we didn't have anything else booked and they were able to give us the same room. Bit they said it would take 48 hours to update in the system so I am still not able to verify that everything is correct. After reading similar stories I am concerned that I might still have other issues with the booking. I spent my time calling them proactively to let them know there was a glitch and they still did not get it right. Then they cancelled it without notifying us. What if I hadn't checked the reservation and the room was sold? We have traveled other cruise lines and have never had any issues at all. Did we make a mistake going with RC?
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