Zoe Renee

17 minutes ago, twangster said:

Have another phone?  Don't hang up but try C&A on another phone.  ‭(800) 526-9723‬

I was able to get through. The rep is on hold with their resolution team. 
 

@twangster Lol my hold time has officially passed 1 hour! 

@YOLO Thank you! So excited to (hopefully) sail! 
His original card was stolen out of our mail. So we never got to activate the original. We made the deposit with a different payment method to secure our spot. His credit card is with a local credit union, so although the account information is available, the credit card number itself is not. 

@Pooch Unfortunately that is only true with certain cards. His credit card is with a credit union that is unable to give him the card information before it arrives  in the mail.  

My husbands credit card company expedited him a new card since his original was stolen. The latest it will be here is the 21st, but the final payment date is the 20th! Is there a way to contact and explain the situation to request an extension? We paid the deposit for our May 2nd cruise, but planned on paying the rest with a different card. (That has since been stolen. We did not book with a TA. 
 

update: I was able to get an extension! Thanks for the help you guys!