Cbty2050

31 minutes ago, WAAAYTOOO said:

At this point I have to believe that Royal truly canNOT reinstate Cruise Planner purchases once they're cancelled (either intentionally or unintentionally).  There are just too many stories of people who have lost their CP purchases for one reason or another and never once have I heard of Royal reinstating their purchases.

They can't, once we got to a person that could explain everything to us it made a little more sense. Unfortunately it happened, it was just the way the 1st 2 people handled it at Royal that made the whole thing miserable. We ended up with a $50 onboard credit and 2 bottles of wine. 

We had the DBP on an upcoming Harmony cruise at $45/. Royal canceled our cruise for non payment. We have the email w/ payment and zero balance. They claim it is was an error on their end from a price adjustment. Once they canceled the cruise they also canceled our DBP and excursions. Once we got the cruise reinstated, they couldn't honor the original purchase price of the DBP. Been all over them, we got a minimal on board credit for out troubles.