Even worse situation here, I'm sorry to say.
Wife & I were on Liberty of the Seas Oct 10-17 and also ordered the 50 photo package. Three calls to customer service so far. On the 1st one, the CSR sent an email to the photo group and we were to expect an email response. (That call may have taken place after 5pm Eastern.)
After 7 business days passed since getting off the ship & no email, she called again. She was informed that the expected email delivery is now up to 10 business days post-cruise. Still nothing after that time. She called again at the 11th business day mark and told if she doesn't have something by this Thursday to call again.
Customer service folks that answered the phone were pleasant and seemed to be trying to be helpful. But whoever is actually taking care of the photography now is definitely dropping the ball. In the past, we had no problems.
Hope to report a good news resolution tomorrow!
I learned my lesson, tho. Shoulda done whatever necessary to download the pics while still on the ship.