MMiles04

You will receive an email from RC if it's been cancelled. Nothing was in the media before we got the email so keep a look out in your Inbox.

Our May 16th was canceled on March 9th

I've spoken to 4 reps who gave me 4 different answers. I keep calling because I'm doubting things are being processed. A few days ago the rep finally processed the right amount. I call back today to double check and now it's off by $400. They can't send me an email to break down what's coming back to us. I feel like their system is so antiquated.

I'm beyond frustrated. I've spoken to 4 reps who all have different answers on what my refund is. I'm telling them what it should be. Now I'm being shorted by $400...ugh

I had all the information they needed.

How can 4 different reps give me 4 different answers as to my refund from two cancelled cruises??? Also why is RC unable to provide a Cancellation/Confirmation number to refer to when calling to check? Also a company this large is also unable to send an email after a phone chat?? Nothing about this sits right with me and it's beyond frustrating.