MMiles04
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Everything posted by MMiles04
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Timing of Notification of Cancled Cruise?
MMiles04 replied to FoxboroCruiser's topic in Royal Caribbean Discussion
You will receive an email from RC if it's been cancelled. Nothing was in the media before we got the email so keep a look out in your Inbox. -
Timing of Notification of Cancled Cruise?
MMiles04 replied to FoxboroCruiser's topic in Royal Caribbean Discussion
Our May 16th was canceled on March 9th -
Not sure what is even right anymore with billing
MMiles04 replied to Matt V's topic in Royal Caribbean Discussion
I've spoken to 4 reps who gave me 4 different answers. I keep calling because I'm doubting things are being processed. A few days ago the rep finally processed the right amount. I call back today to double check and now it's off by $400. They can't send me an email to break down what's coming back to us. I feel like their system is so antiquated. -
I'm beyond frustrated. I've spoken to 4 reps who all have different answers on what my refund is. I'm telling them what it should be. Now I'm being shorted by $400...ugh
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I had all the information they needed.
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How can 4 different reps give me 4 different answers as to my refund from two cancelled cruises??? Also why is RC unable to provide a Cancellation/Confirmation number to refer to when calling to check? Also a company this large is also unable to send an email after a phone chat?? Nothing about this sits right with me and it's beyond frustrating.