SBatcos

Looks like a "Diamond Plus Member" is trying to defend RCCL! Maybe she/he works for RCCL or has become a "Diamond" due to RCCL given perks or whatever. Anyway, making excuses for a multi billion dollar corporation that apparently jumped the gun and prematurely sent out emails. What RCCL did was WRONG and DECEPTIVE. We have laws here in the USA against that. This is nothing short of "duping" their customers and keeping our money! Ampurp85, don't forget, each and every one of these cruises cancelled up to early June have already been paid for 100% by every booked passenger because RCCL require full payment 90 days prior to sailing date. That is hundreds of thousands of full paid fares that they are HOARDING right now but those ships are moored will little costs to them. RCCL is "making bank" right now with our money! They are loosing/gonna lose many if not most of these future customers. The PR is Bad. They just need to pay back our money and not lie and change their mind and jerk us around! 

@Poolside I feel that saying that they will give a full refund back to someone (me and a lot of others) and then changing their minds and sending credit instead without informing anyone beforehand is screwing people over.  People were then expecting that money, in a time when we as a people are struggling with this pandemic, and then they were not given it.  People were told they would get the full refund after the new policy was put in place (March 13) to get the refund, not before.  When people called on March 13th after already canceling to ask if they could still get the full refund despite canceling and RCCI said yes, then did not follow through with what they said. 
Thank you for hoping we get the refund, I understand giving the 100% credit is nice, but it will be useless for us, so we were really depending on the refund.  That is where my irritation is coming from.

RE: Liberty of Sea Cruise March 15, 2020
RCC cancelled my cruise on March 13. I was proactive watching cruises being cancelled all around the world at that time and cancelled my cruise on March 12 - one day before RCC cancelled the cruise themselves. I was given 100% FCC on March 12. RCC offered me 125% FCC or 100% cash refund on March 13 email. I went online and took the 100% cash refund. RCC has stiffed me on that offer. RCC admitted to me over the phone 2 days ago that they ignored my online request for 100% cash refund. RCC customer service person also admitted that they never told passengers that RCC would ignore March 13 offers for passengers who cancelled one day prior. Totally wrong ! Bottom line is that I was penalized for paying attention and cancelling one day before RCC cancelled the cruise themselves. I'm done with RCC. Many folks in same situation and I'm signing up for class action suit being formulated now.  

I have the same question.  I cancelled on March 11 for a June sailing.  I am due a FULL refund.  I was not given an actual confirmation number, but I did get an email showing all of the my extras were cancelled.  The nice lady said I would get a refund of the extras (such a beverage/internet/etc) in 3 to 5 business days.  I would receive a refund on the cruise by 10 business days.  I am more than 12 business days out and I have received nothing back...no refund at all.