Cailgirl

Refund finally hit the account for an April 4th cruised, cancelled on March 13th. The refund was sent  in 8 different payment amounts that equalled the expected refund amount. Good luck to those still waiting, I know its beyond frustrating. 

Just spoke to a rep and she said the first wave cancellations should have their refunds by May 6th, mine was refunded yesterday but hasn't posted to my account yet. 

We use sticky pad notes, and have meet up times/locations

8 hours ago, GlassSlipper said:

We received our full Cruise fare refund back to our credit card today. Here are our details, hopefully it will help those still waiting. 

- Original sailing: April 5th, cancelled but RC

- Requested refund: March 14

- RC told me it was “processed” on March 16

-Excursion refunds received on March 20

-Full fare refund posted to our credit card on April 27th.  Exactly 30 business days from the “processing” date.  
 

Hope that helps.

This post gives me hope. I called to find out about our refund today and was told it is "pending" and should be in the account sometime this week. Our original sailing was April 4th, requested refund on March 14th, processed on March 20th, excursions received on March 20th and 24th. Lets see if it appears by May 1st?

10 hours ago, Brian Duncanson said:

At the end of the day its all about keeping your word, on dates for refunds!!!if they do not keep to what they promised with the last four phone calls ,we will also start chargeback to cc, time spent on the phone ,and no reply to emails does not make for a happy situation ,like i said just keep to your word RCCI

 

Exactly! 

Most definitely they are liars.  Every time we call there's new lies, so yes they are liars. The manager basically said it, so lets not sugarcoat this.

2 hours ago, Balsam said:

I wouldn't go as far as to say the workers are all liars.

Most of the call centre staff probably know as much about what is happening as we do. They are given some "information" from management and told to pass that on to customers.

They look at their computer and say "your refund has been processed" because that's what they see. What is actually happening behind the scenes is hidden from them because if they really knew, there is a chance they would actually tell customers what is happening. That's the last thing Royal Caribbean want at this point.

Are Royal Caribbean as a company telling lies? Undoubtedly, but I don't put that on the employees.

Most definitely they are liars. When we call and the "information" they tell us is untrue, they are liars. The facts are  RoyalCaribbean sent out an email that said if you request a full refund you will receive it within 30 days of the request and they are NOT honoring this statement. 

The workers at Royal are all liars. Like most of you I received an email on March 13, 2020 stating that my cruise for April 4th was canceled. On March 14, 2020 I called to request a full refund, and was told I will received it in 7-10 business days. On March 20, 2020 I received payment for shore excursions, and not the beverage package. I called on March 20, 2020 to speak to a representative about my beverage package not being refunded and about the cruise refund (at this point it was 7 days since I called to ask for a refund). I spoke to a supervisor and he told me the beverage package will just approved for a refund (it was was refunded on March 24th) and my cruise will be refunded by April 20, 2020, because the processing of the request took days to complete. I told him that I was expecting the refund in 7-10 days like the representative informed me, but due to the coronavirus I understand. After reading numerous posts from this site I called last week and they told me I'll have my refund by April 20, 2020. Today is April 20, 2020 and there's no refund. I called and the representative said the request was just made on April 10, 2020. I informed her of my timeline and she said the request did not process until the return date of the cruise (April 10th). I informed her that the email we received did not state that, nor did the website. I spoke to a supervisor and he basically told me he has no idea when it'll be refunded, but it will be. Many of us are trying to be empathic, but enough is enough. I've sailed with Royal 7 times and now they have lost me as a customer.