Zacks

This policy began today, my wife and I are scheduled to go on a cruise tomorrow. So we are in the 48 hour window that doesn't allow us to cancel (she's been put on hold for hours with Royal Caribbean) especially concerning when she is already sick (along with being a senior, diabetic, and has asthma!) They are telling her to go to the cruise terminal whether she's sick or not (maybe infect everyone else) and have the cruise people examine her. And we didn't want a refund, we just wanted a credit for a future cruise!! Maybe Twitter this will get their attention. How can these cruise terminals be safe if this is their policy??? this is happening to us right now 12:30 pm on Friday, March 6th....

We are senior citizens who love to cruise however my wife is really upset about this virus scare and will not enjoy the 12 day cruise we have scheduled for this weekend. Probably our 10th cruise we have taken on Royal Carribbean. They aren't offering a refund or credit for those uncomfortable. We would gladly accept a credit for another RCCL cruise in the future once this virus scare is over. And I am sure many other seasoned cruisers feel the same way. However if Royal Carribbean remains inflexible and forces us to go on a cruise in which she'll she'll never be comfortable -- with out regard to our health concerns and without the flexibility to reschedule with a credit, we will never go on any cruise by Royal Caribbean. So really they need to make a decision, offer me a credit for another cruise in the future or be inflexible and never sail with them again, ever.