Zain

This happened to me not too long ago. The best advice I can give you is to be patient. You will need to call RC but from my experience you will need to ask for supervisors. I ended up getting to such a high level of supervisor that I needed a call back. That manager was able to lock down the previous price for me and I was later able to purchase the package. If your calling on a cell phone I would suggest using wifi-calling because you can easily be on the line so long that your phone will disconnect you. Hope you don't have to be on the phone for too long ?

Customer service issues are why I ALWAYS book online or with my TA. Much better customer service and I can play around with the options on my own. I'm a visual person, so I like to see what the website can offer me before calling for details. Definitely use a TA! Cruise Planner is extremely important when purchasing the add-ons, I usually use this before I call because some of the customer service reps are very busy and feel pressured to get done as fast as possible so they can take another call. 

My advice (and the advice you will get from others) is to always use a travel agent so that they are the ones who can sit on the phone for hours and hash this out with Royal instead of you.  This won't help you this time, but it's really the value of a travel agent.  Don't give up on Royal, but I understand  your frustration.