Zain

I recently re-booked a cruise for next year and while doing so I was told we had to pay $450 to secure our cruise but could later go back and apply our FCC, and if the amount exceeded our base booking cost then the deposit could be refunded. Recently when I called they told me that was not their policy and I could not get the deposits back (even thought they are refundable). Has anyone had any experience in using their FCC?

This happened to me not too long ago. The best advice I can give you is to be patient. You will need to call RC but from my experience you will need to ask for supervisors. I ended up getting to such a high level of supervisor that I needed a call back. That manager was able to lock down the previous price for me and I was later able to purchase the package. If your calling on a cell phone I would suggest using wifi-calling because you can easily be on the line so long that your phone will disconnect you. Hope you don't have to be on the phone for too long ?

I'm sailing on an extremely similar cruise beginning June first so we have similar concerns. The good news is the number of new cases in China seems to be decreasing. With news like this medical professionals are hoping it is similar to the flu and its season will soon be over. I would stay aware of any new developments in Italy but my guess is things should be much better by the time of your cruise.

Recently I booked a 12 night Mediterranean cruise and was feeling extremely happy and confident, but the experiences I have had over the phone has left me nervous. I called the other day to have the cost of our cruise reduced to the price listed on the website. We are farther than 90 days out so I thought this would be a simple process. Before adjusting the booking I asked the agent on the line if we could receive on cruise credit for the difference in refreshment packages that would need to be re-ordered and she said it would be no problem (at time of purchase $19 per day and now it is $28 per day) After waiting 2 hours on the phone for the booking to be done I asked to speak to the supervisor who transferred the funds to ensure everything was correct. The funds were transferred correctly and the price was correctly adjusted but the supervisor told me I would not receive credit for the refreshment package. I was very upset because I had essentially been lied to. Once more (very frustrated at this point) I asked the supervisor if she could look into compensation for the drink package and the now 2 and a half hour phone call. She said she could but I would need to be put on hold. Only two seconds of being on hold she hung up. The supervisor called back 30 minutes later and said there was another phone call she had to take. I was upset beyond belief and decided it would be best to speak to her supervisor. I was supposed to receive a call back from that manager over a day ago. I want very much to experience a Royal Caribbean Cruise but the poor service so far has left me very unnerved. My hope is someone can offer me a bit of advice, and/or some insight on wether or not people have experienced similar problems and what the resolution to said problems was? Edit- To make clear we had to redo our entire booking because we had a friends and family discount. This is the reason the refreshment package has to be repurchased, and is probably the main reason for our troubles.