Jarmo

I don't have permission from shore-side to do so

A basic and informative video on how Casino Royale works onboard our ships!
 
I hope you guys find this information useful.
 
 

It's very difficult to market one ship as the smoking ship, or non-smoking ship.  Guests choose to book a cruise for a variety of reasons.  Sometimes the itinerary but sometimes for the ship itself.  A returning guest would complain they don't get to see Grease or the Aqua80 show because it's on that ship they can't sail on.  Sometimes there is one specific week of the year they can sail and now the non-smoking ship doesn't go where they want to go that week.  "Why did they make Oasis the smoking ship!  That's the ship I want to sail on but I can't!"  
There are a lot of people who don't fully research specific details and would book a cruise only to find themselves on the fully smoking ship, or completely non-smoking ship.  "What a disaster!  It was all smokers!  No one told me!  I couldn't breathe!"  
Some people book a cruise from Port Canaveral because they are also visiting a theme park.  Some people find Port Everglades easier to fly into.  International guests might prefer Miami.  By making one ship smoking/non-smoking you are effectively making that port of departure smoking or non-smoking and now Royal is at a disadvantage compared to the competition from that port.
Demand might plumett for the smoking ship so they have to put that ship on sale to fill it.  Now guests are upset because they want the cheapest cruise fare but it's only offered on a smoking ship.  
You are also pitting family members against each other.   Multigenerational family wants to go on a cruise but Uncle John Doe is a smoker so he wants the smoking ship.  Half the family is dead set against that, a quarter of the family doesn't care.  It turns into a big conflict for the family and Royal is to blame.  
And so on and so on.  It just doesn't work.  

I was actually in a Viking Crown Lounge when I learned the news 🙂 

Unprecedented situation that Royal had no hand in making.  Given the situation their reaction seems reasonable and understandable.  

@Stan the Man 2 welcome to the message boards!
I think you might have your cruise lines mixed up.  We all would like to pick the best features that appeal to us from various cruise lines and have one cruise line offer them all but unfortunately it doesn't work that way.  
When I switched to Royal a few years back I accepted that Royal doesn't have self service laundry.  I've managed through it just fine including some 12, 13 and 16 night cruises.  As I've climbed higher in the Crown and Anchor Society loyalty program I've received discounted and even some free laundry services.  
Hopefully you can work past this difference and still enjoy your cruise.
Cheers!

I worked for a long time at the ground level in hospitality and retail;  I’m now in management and these kind of complaints are so tiresome.  No one wants to hear you rant and rave about one thing (which is why I agree with Matt’s analysis of most short amateur reviews of anything online-they’re useless).  If you’re a loyal customer who has a valid point and if you bring it up in an email or in person on the cruise in a respectable way I’m 1000% sure management would find a way to comp you something, literally anything, some kind of credit, a drink or specialty dining coupon, a discount on the laundry service, anything to stop the complaining and try to send you away happy.
Cruise ships have huge commercial laundry facilities that they’re already paying to operate everyday that run at a scale much more efficiently than any set of personal household size machines on upper decks that obviously weren’t getting used enough to justify taking up space that could be used to sell cabins and/or compensate for the headache of people complaining that they weren’t on the right floor, complaints about other guests hogging the machines and leaving their laundry about, theft, messes, breakdown/repairs...and on and on.  Most hotels don’t have self laundry anymore for the same reasons.

We checked ours one night on Harmony.. We had the deluxe package.. The screen went on for about 8 pages.. Yep.. we got ship-faced lol