Royal Caribbean has cancelled an upcoming cruise on the largest cruise ship in the world for maintenance reasons.
In a rare situation where an entire sailing is cancelled, guests booked on the cruise were informed that their voyage will not happen.
The September 28 sailing of Icon of the Seas is now cancelled. In an email to travel agents, Royal Caribbean explained, "We are currently conducting unplanned maintenance onboard Icon of the Seas."
Icon of the Seas launched earlier this year in January, and made headlines for assuming the title of world's largest cruise ship. She surpassed Wonder of the Seas in gross tonnage, passenger capacity, and length.
At maximum occupancy, she carries 7,600 guest passengers and 2,350 crew members, equaling a total occupancy of nearly 10,000 people.
Royal Caribbean did not specify what issue is affecting the ship, or any details related to any incident.
The ship will need to remain in dock for the work to occur, "while our crew is working hard to address this as quickly as possible, there is still some work that needs to be done over a few days while the ship is docked."
The cruise line went on to apologize and explain passenger's options going forward, "As a result, we'll be cancelling our upcoming September 28, 2024, sailing. We understand the disappointment this news may bring and we're truly sorry for the impact to your vacation plans."
Icon of the Seas sails year-round from Miami, offering 7-night cruises to the Eastern and Western Caribbean.
Refunds and credits for the cancelled cruise
A cancelled cruise is quite rare, and even though it's for some kind of mechanical issue, the cruise line wants to do its best to make it right.
Anyone booked on the Icon of the Seas September 28 sailing will get a 100% refund, including taxes and fees. In addition, all pre-paid packages and gratuities, amenities, and shore excursions will be refunded.
On top of the refund, Royal Caribbean will also provide a Future Cruise Credit worth 100% of the cruise fare paid to be used towards another sailing.
That means anyone on the cruise got their money back, and equivalent credit to use on another cruise.
Future Cruise Credits will be available in approximately 14 business days.
Passengers that booked flights directly through Royal Caribbean will have those flights automatically refunded. However, if they pre-purchased air and transfers independently, Royal Caribbean will reimburse any travel change fees up to $200 USD per guest for domestic travel and $400 USD per guest for international travel.
What happened to Icon of the Seas?
Royal Caribbean did not specify the issue the ship encountered, but the current sailing is still happening.
Reddit user ArrogantAlmond posted, "I'm on Icon now, and we just got word that we're skipping St Thomas (which was Wednesday) because the ship has maintenance issues. We have to sail slower, so we need the extra day to get back."
Royal Caribbean Blog reader Chris Hodnett also confirmed the change in a X tweet.
Guests on the current sailing of Icon of the Seas received a letter with the update.
The letter said, "The ship is currently undergoing maintenance and will sail at a reduced speed. Unplanned maintenance happens, and our teams are hard at work to quickly address."
Guests on the current sailing are receiving onboard credit equivalent to one day of the cruise fare paid.
A slower speed is usually indicative of propulsion issues the ship. It's not unheard of for a cruise ship to lose one of its engines or propellor systems (known as Azipods) that require the ship to sail at a slower speed.
The ship is still seaworthy and can get passengers safely back to port, but a slower speed means it cannot complete its itinerary in time, and perhaps that's why Royal Caribbean feels it best to keep the ship out of service for a week to make repairs.
In past examples, some ships have been able to operate at a slower speed, while others went immediately into dock for work.
Earlier this year, Radiance of the Seas had to cancel cruises because of propulsion problems that slowed the ship.
In 2023, Anthem of the Seas adjusted her speed as a result of engine problems and was able to continue operating. Oasis of the Seas also had a similar issue around the same time.
In the case of Oasis, work was done while the ship kept operating with her other engines.
Cruise ships have redundant engines
While Royal Caribbean decided to take Icon of the Seas out of service, cruise ships are designed with redundancy in mind.
Cruise ships have multiple engines, and often not all engines are running even when there are no issues. This allows the ship to give engines a break, and have backups when a situation like this arises.
In most cases, the ship is able to continue operating safely, albeit at a reduced speed.
