Royal Caribbean CEO Michael Bayley sent an email to all past guests that have sailed on Royal Caribbean's Quantum of the Seas with an offer of $100 onboard credit towards a future cruise on Anthem of the Seas.
Bayley's email was sent in response to the negative feedback surrounding Dynamic Dining on Quantum of the Seas in the ship's first few months. Since that time, Royal Caribbean has worked to refine Dynamic Dining and the general Quantum-class experience.
Here is the content of the email to past passengers:
Thank you for being one of the first to sail onboard Quantum of the Seas. As the newest ship in our fleet, Quantum introduced many new concepts—which, I'm sure, is part of the reason you wanted to be among the first to experience it all. I know that things were not perfect, especially in the first few months of the inaugural season as we worked to refine the experience we set out to deliver. We listened to your feedback and it was clear we had some room to improve, especially with Dynamic Dining.
Many of you liked the flexibility of Dynamic Dining, but encountered issues with making reservations. Others simply wanted the more traditional dining experience to which they were accustomed on other ships. I assure you that we learn more with every sailing and with every comment we receive, and I'm pleased to announce that we've come up with a way to satisfy diners in either camp. Now, our more traditional diners can choose Dynamic Dining Classic, a new option that gives you the familiarity of traditional main dining by having the same dining times nightly, same waiters and same table companions throughout the cruise. And those of you who liked Dynamic Dining can enjoy even more flexibility and improved service throughout the experience, with Dynamic Dining Choice. We've already received a lot of positive feedback about these new options, and I can't wait to hear how you like it once you experience it for yourself.
As a gesture of goodwill and a thank you for your loyalty to Royal Caribbean, I invite you to come back and try the new and improved Dynamic Dining on our newest ship, Anthem of the Seas, and enjoy a gift of $100 in onboard credit per stateroom when you secure your booking in May.
Again, thank you for being our guest. We hope to welcome you aboard soon.
Cruise must be booked April 13 - May 31, 2015. Offer applies to all Anthem of the Seas sailings. Offer includes $100 OBC and applies to all stateroom categories. Promo Code ANTHEM must be entered to receive onboard credit.