A Royal Caribbean guest called their suite "scam" and a "nightmare". How to avoid picking the wrong cruise ship cabin
In:One cruise ship passenger was so disappointed in what their cruise ship room looked like compared to the website description, that they called it a "nightmare".

Reddit user bambledsoe complained in a post online that their room on Royal Caribbean's Liberty of the Seas was a "scam" because they felt it didn't qualify to be referred to as panoramic or a suite.
They booked an Ocean View Panoramic Suite, but felt the room didn't measure up to what was advertised.
"If you book the fantastic sounding Ocean View Panoramic Suite on this boat, check what your stateroom is. If it’s 1892-1910, you may as well cancel it because those rooms don’t qualify for the last two words," they wrote.

"They are slightly bigger than the standard non-balcony exterior rooms, but not really anything advertised."
They also complained because the room was underneath the sports court, they could hear basketball being played until midnight.
According to bambledsoe, they were initially offered 10% of their cruise fare back as a credit, but eventually got $1,000 in onboard credit. Still, they are upset and considering a class action lawsuit.
Their experience is a good reminder of how important doing research is for booking a cruise.
Cruise ship rooms aren't like airplane seats

One major difference in booking travel on a cruise ship is how much personalization exists.
All cruise ships have four major categories of rooms: inside, oceanview, balcony, and suites. But there are so many sub-categories of cabins and variations based on a ship's class and year it was built.
You can never fully rely on the marketing description provided on the cruise line's website as your primary basis of selecting one room or another. Certainly the stock images that are used across all ships aren't trustworthy, as they only provide a generic idea of what to expect.

Moreover, the complaint about cabin noise is an easily avoidable problem, because I always recommend checking deck plans to book a room that has other rooms one deck above or below it.
Booking a room underneath a public venue is one of the top cruise mistakes that we hear about.
Look for photos and videos of your room online
Say what you will about social media, but it's incredibly helpful when it comes to sharing cruise ship cabin photos.
So many people have posted videos and photos of their rooms on Facebook and YouTube that there's a good chance you can find what your exact room looks like. Or at least a room that's the same category from the same ship.
In addition, you can easily seek advice from others about a certain room online.
Many people will post on message boards, Facebook, or Reddit to ask for someone else's experience in a specific cabin. Once again, you might be surprised how often this works.
A travel agent can help you pick the right room

I think if this person had worked with a good travel agent, they could have avoided this situation in the first place.
Travel agents that sell a lot of Royal Caribbean cruises are well versed in how to pick a cruise stateroom, and they know not to pick rooms under common areas, and which room types might be best.
"Working with a knowledgeable and experienced travel advisor is essential to avoid the classic examples of expecting one experience and actually getting another," is what Zach Glenn, a Travel Advisor with MEI Travel, told me about this situation.

Jenn Greene is one of MEI Travel top performing agents, and she leverages her own experience in helping clients pick a room, " I have access to deck plan maps, actual photos from ship tours and much more. Often times a stock photo or AI generated photo will not show the real stateroom."
When I asked her how she guides a new cruiser to a specific cabin, she asks questions to understand their needs first, "Do you want to be in a quiet location so you can relax? Do you want to be near all the action? When it comes to say an oceanview vs a balcony, I ask how important having their own outside space is on vacation. You cannot guide a client without knowing how they like to travel."
This wasn't a "nightmare", but an avoidable problem

With all due respect to bambledsoe, I think anyone who's worried about encountering a similar situation should focus on looking up cabin reviews and other shared experiences before booking.
Booking a hotel or seat on an airplane is far simpler because there are less variables involved. It speaks to why booking a cruise online hasn't taken off like other forms of travel.
Working with a good travel agent, checking deck plans, and looking up photos or videos online are easy ways to see what a room looks like before you book.
Ironically, their Reddit post could now be helpful for others to avoid such a room in the future.



















































































