Liberty of the Seas, February 27 – March 6, 2022

[Bill S]

Yes, we had a good time.  We really did. 2^nd best cruise (of 5).  But not even close to a cruise we did on Liberty of the Seas exactly 2 years ago.  Liberty, is tired. 

There were many, many instances of “deferred maintenance”, especially when it came to anything electrical and/or technology. The WiFi was very VERY spotty.  Again, we’d been on this same ship before.  I am still working, and I need very limited bandwidth.  Just a few pages of PDF docs.  Sometimes it was hours between being able to access email.  We had “The Key”, which included streaming WiFi.  We laughed about that. There was no way anyone could stream with that WiFi.  TV was the same way.  RC claimed it was due to poor satellite coverage, but again, it wasn’t like this before.   Not that it’s a big deal, however this was during the Russian invasion of Ukraine, and news was more important.  Under sail, southbound, no TV.  Northbound, it was better, but spotty.  The large screen on the pool deck did not work, it has not worked in a long time, and it’s not expected to be repaired or replaced anytime soon.  That’s what we were told.  Ship computer systems were also glitchy/down often. We had multiple reservations for dinners and shows, and they couldn’t fix them. Which means some folks might have been denied something because we had multiples.  Disembarking on the last day (we were about 50-60% full) was hours for some people, because the terminals kept going down.  On board, we got used to giving our cabin number, rather than our cards, because that’s how they charged drinks (we were on the Deluxe Beverage Package – only about ½ of the drinks hit our folio).  The crew did a good job of covering for this, but you could tell they were frustrated at times.  Drink dispensers were hit and miss.  We noticed a LOT of large mixer bottles in bars, as often the dispenser didn’t work well.  When asking for a “Diet Coke”, much of the time we were offered a can or they poured from a large bottle, instead of fountain drink.  We noticed flickering lights in hallways, and friends on deck 7 couldn’t use one of the elevators, as it refused to stop on 7! The cabins are well worn.  Decent and clean, but it’s past time to refurb them. 

Boarding:  Piece of cake.  Really, very quick, very easy.  Easier with the Key, but it really didn’t make any difference.

The Key:  Um.  Don’t bother. We bought at $20/pp/day.  It includes high speed WiFi.  But realistically, only one of us needed it (you can switch back and forth to devices).  The Key got us a nice lunch on boarding day, and a nice breakfast on departure.  Our departure still took nearly an hour.  We DID use room service for a couple of breakfasts, only because it was there.  We wouldn’t have bothered if we had to pay $7.50.  Special seats for shows?  They were empty anyway.  And for the Ice Show, it didn’t help us at all. 

Shows:  The comic was great.  Guy from Canada.  Really, I’d pay to see him.  Ice show was good.  Nothing about the rest of the entertainment was notable.  In particular, the Cruise Director was just so-so.  We had Cory Rogers on our RC cruise 2 years ago, he looked and sounded like Drew Carey.  He was SO GOOD, we’d book a cruise just to have him again.  He was everywhere during the cruise.  This time, we only saw our cruise director at the shows. And he wasn’t good or funny.

Food:  I couldn’t believe that the Windjammer could get worse, but it did.  I mean just terrible.  Thank you for Sorrento’s Pizza, which is very good.  I just don’t understand the appeal. Main Dining Room:  Generally, very good.  For the most part, better than last time.  The only miss is the escargot.  Our friends asked about it, and the chef and the head waiter came to see us.  Next night, it was still the same.  They are using something sweet on it.  Service was just plain outstanding.  Better than any other cruise we’ve had.  Fantastic.  Chops and Giovanni’s were both excellent.  But service was better in the Main Dining Room.  Room Service:  Food was OK, service was SLOW.  Almost an hour late one morning, making us miss something we wanted to do.   Final note:  There are some menu items you might be used to, that aren’t there.  They just haven’t been able to source some items in enough quantity to provide them.

Safety:  Excellent.  We were the first cruise not requiring face masks, which was wonderful.  For us.  The crew?  Not so much. They still had to be double masked.  This makes no sense.  As well, they aren’t permitted to go ashore.  Just cruel.  The ship was spotless.  Worn, but spotless.

Bars:  Some better than others.  Most were much less friendly than last time.  Like asking for a drink was putting them out.  The exception was the R Bar, where Xavier and his crew went to the extreme for customers.  They were so good, by the end of the week, we just migrated there. Pool bars, Pub, and Schooner Bars were just plain ambivalent.

Texas Beverages:  Ugh.  It was particularly bad this time.  There was a medical emergency (kid with a seizure), and we went full-steam back to Galveston.  Pilot boarded at 5pm, which is more than 12 hours early.  Once the pilot boards, it’s back to Texas Beverages.  We had dinner at Chops.  Fortunately, we’d taken 2 bottles of wine aboard for friends, since they were staying another week.  We had them for dinner.  The on-board choices were just plain horrible.

RC App:  Really?  This thing still sucks.  It could be SO MUCH better.  For instance, the app says we could book Ice Show reservations from it, but no one could get it to work.  Part of the problem could be the WiFi issues.  Many, many people complained about it.

On Board Jewelry Store:  All I can say is “be careful”.  My wife tried on some Effy pieces, and their “very best deal” was almost 3X what Macy’s sells it for!  Also be aware that some of the gemstones have been enhanced.  When we were looking at a watch, they touted their “price guarantee”.  When I found a cheaper price, they said “oh, that company isn’t an authorized dealer, so we can’t price match”.  So I asked how sure he was.  “100%”.  “OK, so if it IS actually an authorized dealer, will you sell me the watch for 50% off?”  “No”.  What?  How dumb do you think I am?  If you are so sure they aren’t…  Anyway, just be aware that they are experts in selling, and most of us aren’t. 

 Excursions:  We did Mr. Santos in Cozumel, and wouldn’t do it again.   For Roatan, we booked Roatan 5 Stars for a snorkel tour.  We’ve been snorkeling all over the world, and sometimes at great expense.  By far, the best snorkeling excursion we’ve ever done.  Great folks. They split us up and put us with our own guide, for a more challenging part of the reef. 

Royal Up: Yeah, we won’t try this again.  Yes, we know it’s “hit or miss”, but we put some substantial bids in, and didn’t hear until late on departure day that we didn’t get them. It's such a disappointment when you don't get them. IF we do a bid again, we will pull it 2 days before departure.

In conclusion:  Yes, we’d still choose RC as our company of choice.  Mostly based upon our last cruise, not this one  But still, except for some of the bar staff, everyone tried SO HARD while we were there, to overcome the onboard issues.  Really, RC should be proud of their staff.  We really like Liberty because it's a smaller ship.