Maggiemae Posted May 7, 2019 Report Share Posted May 7, 2019 Hey..new to the Boards but wanted to get some input and/or if anyone can confirm. My husband turned Prime this year and we have already booked our prime cruise. We have another cruise booked for September that we applied two cruise certificates, one for each of us. I just called club royal and wanted to see if we could apply the new May 2019 offer to the September cruise and spoke with Trisha. She was very helpful and let me know we couldn’t apply the new one since you can only use one certificate per cruise per person. However, what she then told me was that you could use the cruise certificates that you get while on the cruise to be applied to your folio or as a casino free play. What!! I haven’t heard of this and just wanted to see if anyone has done this? I really questioned her and she explained that there are many people who get off the ship and can’t ever use the certificate so now you can apply it to your folio before leaving the ship or go to the casino host and use it as free play! This would be a great addition if true...can anyone confirm if they have tried this? And what was your success rate....my guess is that there would be a lot of confusion on the ship if they don’t know about this....and it might b difficult to get but maybe the casino host could help...or maybe I am just not understanding this the right way...I do get confused easily...LOL.... Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted May 7, 2019 Report Share Posted May 7, 2019 If this is the case it’s the first I’ve ever heard of certificates earned onboard being converted to OBC or utilized as casino play. Great if it were true but I don’t believe it. Quote Link to comment Share on other sites More sharing options...
Maggiemae Posted May 7, 2019 Author Report Share Posted May 7, 2019 Not sure how to update my topic...called club royale again to get further clarification...apparently there were not talking about the actual cruise certificates you get at the end of the cruise....I talked with Julie and she confirmed that as you play and accumulate points, you can cash in those points towards your folio or for casino play. She confirmed, and I asked a couple of times, that cashing in the points does not affect your point total towards Prime, etc. I asked for this in writing and she suggested I email them and their response would b a verification I could take on the ship in case there is any problem with the casino host. She says it’s a new procedure that has been in effect for about a year. I do know when we play slots, it shows your point total and I have cashed in those points for free play quite often just using the key pad. But now I know I can put those towards our folio, we might do that. Of course points aren’t dollar for dollar but it might b a nice way of getting some OBC. It also doesn’t affect the point total for the cruise certificate you get at the end of the cruise, you would still get that. She said all we have to do is let the casino host know we want it put towards the folio. Quote Link to comment Share on other sites More sharing options...
USABlueFox Posted May 20, 2019 Report Share Posted May 20, 2019 I was on the Oasis last July and the casino host offered to transfer my points to my folio and gave me some free play. I think they had just started offering this option so she it seemed she had a bit of freedom on how to implement the new system. I'm going on my first cruise since then on this Saturday 25 May on the Symphony, courtesy of Club Royale. So hopefully they will offer to cover some of my folio again. Please note, that I let my points build up until the end of the cruise that way it has more buying power. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted May 20, 2019 Report Share Posted May 20, 2019 I think you have to have at least 1000 points in order to use the OBC option. Otherwise, they will transfer it to your seapass card and you get free play. Cmichael 1 Quote Link to comment Share on other sites More sharing options...
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