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Found 5 results

  1. Royal Caribbean has a total lack of empathy towards customers that have been impacted by Hurricane Irma that have already paid for trips. I reside in South Florida and my home was heavily damaged in the storm. I called Royal Caribbean to see if I could reschedule our trip or even transfer the tickets to someone else to go in our place. I was advised that I could not and the only option was to cancel, but if I cancel we would loose all of our money. I was hurt and angry that Royal Caribbean did not have any contingency plan in place for hurricane victims like myself that have been impacted. Royal Caribbean advised me that they could not make any type of exception. So we moved heaven and earth to make this trip so we would not lose all our money. Please note (we are still going on a trip while our home is still damaged and waiting on the insurance company so we can make repairs to date). Today I received a email advising me that our itinerary has been changed to Jamaica and Nassau Bahamas. Once again I called into Royal Caribbean's Customer Service to see if there was anything that can be done and I was told "NO". We would have never booked a trip to go to the ports that have been chosen for us for the amount of money that we are paying. We have visited those islands countless times and have spent way less. And I definitely did not want to spend my anniversary going back. I am very angry and disappointed in the way that Royal Caribbean is handling this situation. I am also sadden that they don't have any type of alternative options for us. It shows a lack of empathy and total disregard for customers like myself.
  2. Hi all! Brand new to the forum, and a junior cruiser. (Will reach Platinum (30 days) this coming cruise) On the 29th of October, I'll embark my 3rd ever cruise. Two of them with the Allure, and this time, with the Independence. This will be a 15 night transatlantic cruise (my 2nd) departing from Southampton, England, arriving in Fort Lauderdale. I have a couple of questions that my travel agent could not answer for me, so I hope that some of you can help! 1. The Connoisseur Club: is it still operational? Can I trust that they sell cigars, or should I bring my own? 2. Hurricanes Irma and now Maria: It's truly tragic and devastating to see the destruction that the Irma did. I got to know a lot of really good people when I went to St. Thomas, St. Martin and the Bahamas. This time, the original plan was to go to St. Martin-St.Kitts-Puerto Rico-St.Thomas-Labadee. Which of these ports do you think will be out of the question? And which ports do you think will be the replacements? It sounds and feels terrible that I worry about trivial things such as these when the people on the islands are so affected by this. 3. The shows: On the Allure, I got to see the Mamma Mia musical. It was fantastic. I have seen that Grease is the show on the Independence, and I'm wondering if this is some kind of rotating show, or will it always be Grease? 4. When do you thing that the weather will transition from grey English weather to lovely mid-atlantic summer? Day 2? Day 5? Last time, we went from Barcelona, and had very nice temperatures all the way.
  3. I know that there was a way to donate via the RC website, but when I looked last night, I couldn't find anywhere to do so. When I first open the home page, I see a link for a millisecond, and then it's gone. Is it too late to donate via RC? I'll hang up and listen
  4. Sailing on the Allure this Sunday out of Ft Lauderdale allegedly to the Eastern Carribean. Should we be considered?
  5. Good morning. Our present itinerary for the Anthem on 4 NOV has us making Port Canaveral, Nassau, and Coco Cay during the 8 day cruise. My question is whether it's possible that due to damage the cruise line will seek to change our itinerary (Bermuda perhaps) or take other action in the event of significant damage at some/all of the ports of call. Looking at the damage to St. Marten now, I would be saying to myself that there is no way they would have the island "back to normal" to the point where in early Nov. they could start to accommodate guests again- there's simply too much damage, but then again, a swift rebound may surprise everyone. I know that cruise lines have lengthened/shortened cruises following a significant storm, but I can't recall any where ports of call were modified. Any thoughts are appreciated. Thank you!
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