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Found 3 results

  1. Wait! don't kick me out!?? My mom and I want to take a late 2020 cruise but we have to get a lot of things in line first and our preferences (room category, embarkation port, ports of call, length of trip, sea day to port day ratio, ship class) mean options get slimmer each month. So, just in case our RCCL options run out before we book, I was hoping you nice people might be able to help us decide on an NCL ship class that will give us a (diet) Royal feel. So far we've only done Freedom and Vision class ship and found we much prefer Freedom class.What we liked: Royal Promenade: we like the way it opens up the ship so doesn't feel like we're on a ship. Types of Shows: The quality of performance shows on Freedom class were AMAZING (ice and stage) MDR: Dat French Onion Soup though.... It's my cruise staple! but of course we also love the super attentive and knowledgeable waitstaff, the variety of food, and the very formal table settings every night Observation Deck/Helipad: Being able to watch as we sail in or away from the front of the ship was something we SORELY missed on Enchantment. I look forward to your help! And if you're wondering about the aforementioned preferences: Room category: Grand Suite Embarkation Port: Nothing more than 15 minutes from the airport (so Miami, Boston, New Jersey, Ft. Lauderdale are fine) Ports of Call: Really looking into the Southern or Eastern Caribbean Length of Trip: We fly in from Chicago, so no less than 7 night Sea to Port Ratio: No more than 3 back-to-back ports, at least 3 sea days, ideally with one before debarkation day Ship Class: Voyager, Freedom, Oasis, Quantum for sure. Could be convinced to do Radiance. Price (per person): $2200 or less
  2. I have been planning a cruise with my friend and her sister since January. We are sailing on symphony of the seas October 12 2019. We were originally booked in the star loft suite 1722. An Aqua Theatre 2 bedroom opened up and we discussed how it might be beneficial for us to have the separate bedrooms for privacy and the sister would be more comfortable in a bed. I personally also love the wake view and we were interested in seeing the shows from our balcony. Now I’m reading some reviews about noise, the 17th floor having more of a “wow” feeling and that the aqua theatres are sub par to the Star loft with the view of the shows being “outside of all the action and too high up”. Can anyone give some insight on if we made the right decision?
  3. Hello, I already contacted the Support several times, as well as the travel agency but nobody knows a solution. Maybe one of you had the same problem and found a work arround, this is why I am writing here. Let me explain what happened: on our last cruise we booked onboard for our next cruise starting August 2017. They somehow linked that booking to an american travel agency, however we live in Germany. We had it like this on our previous 4 cruises and it worked without problems with this settings. We paid the cruise fully in May and were able to log in at that day to do excursion bookings as well as beverage packages and Internet. We also paid all this fully. Then suddently the log in to that cruise was not possible anymore. No online check in, no cruise planner, no gifts and gear no cruise details. When I try to log in I get the note "We're sorry, but we are unable to retrieve your booking information at this time. For assistance, please call 866-562-7625." I contacted the support and they told me to wait. I contacted the travel agency and they also told me to wait. After 3 weeks with no access to the booking, I contacted them again and then I was told the problem can not be solved. They told me, due to me being outside the US, and the booking being done inside the US there is a problem. However the travel agent is inside US and can´t log in either. When I try to log in, the country selected on top of the screen is Germany. When I click on change country and select US, it just goes back to the main page and then it says Germany again. The support then told me, they gave my request to the IT department, however they can not tell if at all they can solve this problem. I shall just go to the ship and check in there somehow. And then they told me "how about going to the cruise planner and book an all access tour." Now isn´t that crazy? I tell them I can not log in and they tell me to log in and buy something. This does not seem like they understand anything I told them. And at the end they congratulated to my new platinum status. Well, I guess I can print out the platinum batch and hang it at my bathroom wall as there seems to be no other use for it. Also the support did not explain to me what will happen to all my payments and reservations. I am really worried now that our excursion, beverage and Internet cruise planner bookings and prepaid money are lost. Meanwhile it is a month since we are unable to log in. Did anyone have a similar problem with a blocked log in and solved it somehow? Does anyone know a work arround this country change Problem or the log in problem in general? Did anyone have this problem and can tell me what happened to prepaid excursions and beverage? Where the reservations cancelled when you boarded, or did you get what you booked and paid for? Thanks a lot, Catrin
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