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Found 10 results

  1. Hi! First-time family cruisers here! My husband and our girls (11 and 13) and I are leaving on Enchantment of the Seas from Baltimore (we live near there) on June 16. We have two days in Bermuda. We just want to spend a relaxing time at the beach and browse a few shops. Would someone please tell me what we need to do to get to the beach? I've searched the forums and people have said their favorite beaches, etc., but I just need to know what we are supposed to do once we get into port. Sounds pretty basic but I'm freaking out a little bit. Can we walk? Is there a trolley or taxi? Are there bathrooms? Food? Do we need to bring a towel? What else should we bring? How do we pay for services? Is everything credit card? I just don't want to be overwhelmed then make a poor choice when we get there and then find out we should've done something differently. We aren't big vacationers so I really have no idea what to expect. Yes, we did already do our Bermuda Travel Authorization. As much detail as possible is greatly appreciated. I'm getting really stressed about this part of the trip. Thank you so much!!!!! Michele
  2. I was also on the allure of the seas and as stated above we did not go to perfect day at coco cay and instead floated around the coast of Florida. To say the least I wasn't happy but I understood the situation and I was sure Royal Caribbean would make things right. Well now I personally am furious with the cruise line because of how I have been being treated. I am a newbie, this was my 1st cruise not only with Royal Caribbean but ever and I didn't know about using a travel agent before the royal Caribbean rep's started calling me trying to get me to book right now and bombarding my email about booking before whatever. I was shopping around looking at theme parks and then the cruise lines, seeing all the stuff that was available to do,blah, blah, blah, you know but perfect day at coco cay on top of Royals (apparently made up) impeccable customer service record sold me so the next time Royal Caribbean's Representatives called I was over eager. So I booked directly through Royal because I didn't know any better... so now however I'm getting no help from royal Caribbean in regards to getting some kind of compensation for my family due to no fault of our own not being able to go to perfect day at coco cay, because we never made it there, which is the whole reason I booked through Royal Caribbean instead of Carnival cruise line. To top things off I purchased a beach bed at perfect day i was now not going to be able to use and I was assured by guests services onboard after waiting for 20 to 25 minutes in line that I wouldn't be charged for it and that it had been refunded back to me already so we disembarked the next day and my bill looks about right only then to wake up the next day to find I had been charged another $200+ on 4 separate new charges. If what they charged me was correct then I would have to have spend $650-$700 because I was charged $550+ but I had I $116 credit for the port fee being refunded to me even though I only spent $400+ onboard minus my $116 should be about $300ish. That is about what I had already charged when I disembarked from the ship and then they waited another day to charge me more, the Allure of the Sea was already 2 days into another sailing with a whole new batch of passengers. I have called twice now and the 1st time I was on hold for 25 to 30 minutes so I could explain to a guy my issue for 3 minutes and then to be told I would be put on a short hold, a"SHORT" hold, while they reached out to post cruise guests services or something so now45 minutes later after a nonstop loop of how great perfect day at coco cay is and how I should book a cruise to royal Caribbean's private island... over and over when I didn't even get to go and that's one of the 2 reasons I was calling and random breaks and small pauses as if some one was coming on the line but nope and these pauses were not in the same spots on the recording but instead were random and the recording didn't skip my phone didn't lose signal briefly. I know this because it would say " come experience Royal Caribbean's beautiful and secluded private island pe......rfect day at coco cay. Enjoy a day in the sand and sun then unwind at captain Jack's Cantina or at whatever beach club with the Caribbean's la....rgest salt water pool or take a ride on 1 of the 3 water slides and exp....eriance north America's tall...est waterslide." Get what I mean and yes that's how long and how many times I have had to listen to it. Now I finally get to speak to Sky for less than 5 minutes, Sky whom was less than empathetic, sympathetic or helpful and she told me they had to contact the ship to get the details of my I don't know what exactly but to verify that they took to much money out of my account, not ever saying anything about any kind of compensation for my family missing our "main" destination/port even thoughI kept bringing it up. Thus far I haven't even gotten so much as an I'm sorry from the Cruise line except from the captain who decided to not take our ship to coco cay duringmy sailing. So far the only kind of compensation of any kind I've seen was on the day we didn't go to coco cay and it was only that you could get 20% off spa packages due to the inconvenience, so you had to spend more money on something that I at least didn't want to spend more money on to get your compensation for Royal Caribbean not providing you with what I, we all who sailed paid for. So again Sky was almost no help, then the 2nd time I called on hold again but not as bad as the 1st time to finally speak with Brad whom again had no apologies for the issues they were responsible for and was also less than helpful as well. I asked to speak to a supervisor and was told that I couldn't they didn't have a supervisor on duty to assist me with anything and I wanted to speak to on I could call back later during peek hours when I should be sleeping because I work the graveyard shift to have to wait on hold for another hour to get to hopefully speak with a supervisor but not guaranteed. I have never been so completely disregarded and treated so unprofessionally in my life. Brad then told me Sky sent an email to the ship and they haven't gotten back to her or they're not getting back to her (really said both) so we dont know anything else right now so they're isn't anything that we can do for you at this current time that's when I was told nope cant talk to a Supervisor either. Even though this the 2nd phone call was on Thursday April 28 2022 which is 6 days later than the 1st phone call I made on Saturday April 22 2022 but just to be nice (even though they aren't) let's call it and say it's been 5 days between the 2 calls. So as of yet with the exception of Sky sending an email to the ship NO one at Royal Caribbean has done anything for 5 days in regard to me being over charged by $150-$200 and they're acting like, ehh whatever! However when they wanted my $4000.00+ for this cruise I didn't have to wait on hold, every one was super helpful and nice but now I'm owed something from them and putting aside any thought of compensation, not taking it into consideration at all regardless if I feel we are due something for having to miss the perfect day at coco cay. I was really and physically overcharged by Royal Caribbean by alot and that is my money I work hard for and to have it just be taken with no explanation or justification for any of the charges is at the very least upsetting. The added frustration I am having because I am not getting any help of any kind from anyone about anything and for Royal Caribbean to be doing nothing at all to help me alleviate this issue that they caused me to have to deal with is not only ridiculous its unprofessional. They say Loyal to Royal but why would I be? They haven't been anywhere near Loyal in anyway to me, in fact they have treated me worse than I've ever been treated by company I didn't work for in my life. I know that this was a long rant (call it what it is) but I need help with not only getting compensation from the cruise line for not going to coco cay but in getting my money refunded back to me they wrongfully took. I'm subscribe to and watch this/your YouTube channel all the time as of recent leading up to my cruise trying to get as much info and help in preparing to disembark as I could but this wasn't covered in the videos and I had already booked with Royal so I didn't know I could still use a travel agent after so please again can you or anyone help me out. This has left a bad taste in my mouth and I was loving my cruise experience until this and it's seriously making me rethink if I'll ever use Royal Caribbean again. I even waited until yesterday after again receiving no help to do my survey hoping that Royal would redeem themselves and I could say great things about them but nope! Again I need assistance please reach out and give any advice or help you can. Thanks for reading this post and letting me explain to someone what is going on be blessed and have a wonderful life. Yes I posted this else where again please help.
  3. Update 01/03/2022 We had a wonderful time. We did get all of our prescheduled things added back in with the exception of one but we were we able to add the Chef's table for NYE on RCCL because of onboard credit. However we still have not seen our original refunds to our account from DEC 16th "glitch" How this gets handled decides if and when we cruise again... Update12/27/2021 We have a a cabin annnd after 10+ days and prolly 200emails our Travel agent worked a miracle for us. Apparently we were caught in a software system change... So because we literally cannot get back our purchases ourselves and in some cases it's now sold out. They upgraded our excursion to the VIP one for same price they also gave us our unlimited specialty dining package free. So we arrive at Port tomorrow and pray all these emails of documentation work. We were told to report to embarkment at 11 and they would have everything fixed for us... Soooo last Thursday I received a reminder that it was an oportunity to book extras prior to boarding our Mariner of the Seas NYE trip, leaving DEC 28, I clicked on it to see if there were any new prices from my original paid. Well to my surprise the other couple's confirmation number was there but ours POOF gone. I tried to add it back and it said it didn't exist. Whaaaa? So I called my travel agent. She goes on her system and it was cancelled. Yes cancelled. She got on the phone with RCCL. The person escalated it and they said was clearly on their side and it was a glitch they said. It took nearly 7 hours to get my reservation back, but all of my great priced items were gone. Yes my cabin is there and I have my seapass but the stuff I already purchase was gone because guess what people snapped those right up. They told me to put everything I could back in my cart and they would fix it with onboard credit to offset new cost. Cool right? NO! because the account is still locked 5 days later and I can't pay for anything nor is it possible for me make any other plans. The RC agent told my TA that the IT department had to unlock it. My TA has spoken with them multiple times now since Friday morning at 8am . I am pretty upset and very irritated at this point that RC couldn't fix. My biggest grump is all my reservations that had limited space with our friends are completely gone. Our NYE plans are tanked as well... To add to all of this my FCCs from 2019. that were applied to another cruise (that was cancelled) were in some sort of freeze so they didn't get applied and they are now saying too late to applie them. It will be our first RC trip. My hubs is ready for it to be never. Advice on salvaging our trip?
  4. Wait! don't kick me out!?? My mom and I want to take a late 2020 cruise but we have to get a lot of things in line first and our preferences (room category, embarkation port, ports of call, length of trip, sea day to port day ratio, ship class) mean options get slimmer each month. So, just in case our RCCL options run out before we book, I was hoping you nice people might be able to help us decide on an NCL ship class that will give us a (diet) Royal feel. So far we've only done Freedom and Vision class ship and found we much prefer Freedom class.What we liked: Royal Promenade: we like the way it opens up the ship so doesn't feel like we're on a ship. Types of Shows: The quality of performance shows on Freedom class were AMAZING (ice and stage) MDR: Dat French Onion Soup though.... It's my cruise staple! but of course we also love the super attentive and knowledgeable waitstaff, the variety of food, and the very formal table settings every night Observation Deck/Helipad: Being able to watch as we sail in or away from the front of the ship was something we SORELY missed on Enchantment. I look forward to your help! And if you're wondering about the aforementioned preferences: Room category: Grand Suite Embarkation Port: Nothing more than 15 minutes from the airport (so Miami, Boston, New Jersey, Ft. Lauderdale are fine) Ports of Call: Really looking into the Southern or Eastern Caribbean Length of Trip: We fly in from Chicago, so no less than 7 night Sea to Port Ratio: No more than 3 back-to-back ports, at least 3 sea days, ideally with one before debarkation day Ship Class: Voyager, Freedom, Oasis, Quantum for sure. Could be convinced to do Radiance. Price (per person): $2200 or less
  5. Hi all, I don't have any upcoming cruise set yet ( ? ) but regardless of when I finally book cruise #4, I and my mother will have to fly since we live in Illinois. And it's a struggle! After dealing with conforming to shrinking plane carry-on measurements, checked-bag weight restrictions, transport to and from the airport, hotel costs, food for the night before and hotel to port costs we're often stressed and already pretty monetarily spent before even setting foot on the ship! But I want to take advantage of some of the cost saving tips I keep hearing about (like bringing your own wine or canned beverages on board or buying toiletries in the port city instead before)...but the idea of spending that much on ubers after all of the above costs, really makes me hesitant. So I come to you, seasoned cruisers, to ask - what are your tips to make flying to the port easier and cost effective? Do you do those other cost saving tips? How? Do you have other cost saving tips? Some things we already do: - We both have TSA pre-check to cut stress - We both have 1 free checked bag on the airline we choose so we save about $50 total on choosing to check a bag - We opt for AirBnB's over hotels when the cost is better usually saving $100 / night on lodging
  6. I am trying to book my time dining for a party of 7 for a December sailing on Harmony but when i go into the plan all dining menu I can´t select My Time Dining because I have apparently selected early seating, which i don´t recall doing. Has anyone had this problem before and is there anyway to cancel the Early seating?
  7. Is there a process for catching up to a cruise at a later port? We (me, wife, 13 year old, and 10 year old) are booked next April on the Symphony with other families, but this week something came up so that only me and the 13 year old can leave on embarkation day (Saturday). Wife and 10 year old could get to the first port (Monday), but would they be allowed on the ship? Has anyone done something like this intentionally? Yes, I realize this is a horrible idea. I'm trying to figure out if it's possible, before rebooking on a different cruise leaving on Sunday. Thank you!
  8. We are visiting Friar's Bay in St. Maarten. Wondering if this was good for snorkeling. My sister and I would like to go at some point but aren't sure if we want to book a 4 hr trip
  9. Hello, and thank you for reading. My parents are traveling to Alaska on the Explorer of the Seas over their 40th Anniversary. This is special not only because it's 40 years, but they have never taken a cruise as a couple and never been to Alaska (or Seattle!). Their three sons have created a photo album book that we would very much like for them to open on the cruise ship during their vacation, however, Royal WILL NOT allow us to ship them anything, and will not assist in getting it on the boat for us. My Ask; I'm looking for someone traveling on this same ship to deliver the album to my parents. We can ship the book anywhere in the US, but really haven't much time. If you are going on the Explorer of the Seas to Alaska on July 28th - 16 days - please reply with your contact info, or send me a direct message if you'd be willing to deliver this book to my parents. Sincerely, Their 1st born.
  10. So my question is, what is actually free in regards to food or anything liquid you consume? Is the tap water on the ship revolting? Should I even purchase the Evian bottled water? What food is actually free? (I'm aware there are specialty dining that are at additional cost) Is the captains dinner, fancy dining room free? I am purchasing the soda package, will i be charged for orange juice or black coffee in the morning during room service or on the main cafe? Sorry to bombard with so many questions, i've only ever cruised on a Carnival ship 9 years ago... And it feels like Royal Caribbean wants to bleed me dry of my money when they already charge a hefty amount for the cruise itself. :unsure: Thanks in advance!
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