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Showing results for tags 'fcc'.
Has anyone had any issues with RC not calculating credits correctly? I have now booked a total of 4 cruises - 3 of which have canceled, and crossing my fingers we can go on the one in September. I have a whole spreadsheet of charges, credits, and refunds, all color coded to connect to each other so I can keep track of what was used and what wasn't. I have called multiple times to speak with a representative only to be on the phone for 2 hours going back and forth with multiple agents saying they can't see certain items, or that they need to transfer me to another department. I need to speak with an agent or supervisor who can see EVERYTHING. I have one cancelled cruise that is a group booking, I've got Onboard Credit certificates, regular cruises, so who or what department can I go to that can actually help me in one sitting? I'm so fed up!
Hi, Sailing on Allure May 14th. My sister has a FCC from a cancelled sailing a while back during the height of covid. We were speaking yesterday and she asked if she could transfer her FCC to me as OBC as a gift. I'm not sure if Royal would allow such a thing. She's not planning on using the FCC due to having booked another holiday. Anyone any ideas if this is something Royal would allow? Thanks