Jump to content

nydvc

Members
  • Posts

    25
  • Joined

  • Last visited

About nydvc

  • Birthday 08/16/1958

Recent Profile Visitors

478 profile views

nydvc's Achievements

Gold

Gold (2/7)

3

Reputation

  1. Thanks JL. That All makes sense. Appreciate the input.
  2. My intent was to remove the dining portion of the auto gratuity since I do not plan on using the MDR. That is only a portion of the 14.50 auto amount. I would still leave the cabin gratuity which based on what you say the Windjammer is part of the cabin gratuity. I am not sure if the Windjammer is completely run by cabin crew since Henrysea has normally seen waitstaff working windjammer also. All and All I think we just dont know and its seems like the best thing to do to MAKE SURE no crew is left out is to pay the entire auto amount and provide additional amount to the individual waitstaff. Thanks Matt, since the dining plan already includes an added tip, that means their covered in my book and I can add extra as deemed appropriate. Thanks guys. Rich
  3. Good Point, during the day we will certainly be eating some meals not specialty dining and the windjammer ofcourse. I agree leaving on room is a good point, but I do hope the specialty dining staff does get a piece of that pie. Where is Matt when you need him!!!!! ?
  4. Thanks Adriana and Princieval.. I also tend to thing the ship pool so to speak is shared amongst them all but am not sure of that. I have heard the fee you pay is also part tip so it would stand to reason that part of what I pay for the dinning plan goes to them also. Thanks for your input and yes Princeval I bet Matt will have an answer. I am hoping he replys. I love his podcast. work out to it all the time.
  5. Thanks Adriana and Princieval.. I also tend to thing the ship pool so to speak is shared amongst them all but am not sure of that. I have heard the fee you pay is also part tip so it would stand to reason that part of what I pay for the dinning plan goes to them also. Thanks for your input and yes Princeval I bet Matt will have an answer. I am hoping he replys. I love his podcast. work out to it all the time. Thanks again.
  6. Hello all. My wife and I will be doing out first transatlantic this October on the Independence. since we have so many sea days and we love eating in the specialty restaurants and love Shushi we planning on doing the dinning plan. Now our plan would be to use the specialty restaurants frequently and not eat in the main dining room. What advice would you give in regards to Tipping. We have always giving more then the recommended amount providing additional $$$ to individuals that have served us. They always do a great job. But now we will be eating at the specialty restaurants MOSTLY so do we cancel the waiter portion of the auto tip added to the cabin account and give that amount (in addition to the extra) to the individual waiters when we eat? Do the waiters in the specialty restaurants share in the auto tip amount? Hope this makes sense? Thanks for everyones input!!! Rich
  7. Thanks Candie. I heading out on vacation with a week Oasis cruise. So I think at this point I am going to pick it back up when I return. Hopefully it will be posted by then but I certainly don't have a lot of faith in that. Will keep you updated.
  8. First this is pretty much the same story. What a mess. I did not have a card, but a printable voucher so I was not so worried about sending it in. What kills me is when I booked I was told it takes 5 days. Right!!! I know Disney is expensive but I don't think anything like this would ever happen with DCL. Emailing is a great idea. I was going to write a letter to Vicki Freed Senior Vice President, Sales, Trade Support and Service but Bailey may be better. I am wondering if an email would be quicker too. Do you still have his email address? I would love it. Thanks Candi Glad to hear it eventually worked out for you also. Thats encouraging.
  9. I understand Matt and yes I was fooled because the Celebrity Gift cards do not HAVE exhausting requirements and I purchased this thinking I could just add it to a cruise. WRONG! so I actually booked a second cruise and paid the deposit just so I could use the voucher. It had to be a new booking without the use of a travel agent which is what this is and still no credit to my booking. Your warning is VERY right Matt STAY AWAY FROM GIFT CARDS/VOUCHERS FROM RCCL!!!!
  10. Raise is a app where you can purchase gift cards and vouchers on line. Like target or Mcdonalds etc. You get a percentage off each card. for example, I get a $50 Duncan Donuts gift card for $45. Its not a huge saving but it adds up. The RCCL voucher was 11% off so the 1K voucher cost me approx $900.00. Hopefully this works. It work with Celebrity no problem. RCCL not so much.......
  11. Hello everyone. I could really use some help here. I am rather bothered with RCCL right now. Story 8 weeks ago I put in a reservation and deposit for a transatlantic cruise next September. I purchased a gift voucher off or Raise that required a new reservations to be made in order to redeem the voucher. I purchased a 1K gift voucher. The very polite customer service person told me to send the voucher in with the pertinent information and in 5 days it will be credited to your account for this cruise. NO problem went ahead and sent it in as recommended. approx 14 days later......... Called and was told it could take up to 14 days so give it a little more time. approx additional 14 days later called and they said it can take a little time and they recommended I resubmitted approximately 14 more days (6 weeks total) Called and was given the name of a customer representative who would "follow up and work on this" . Was given Ben Adams email. 8 weeks later........ Email Ben and Below is the correspondence with him today. The only email address I can provide is [email protected] That email is monitored daily and any email that comes in will be forwarded to the appropriate person. I am sorry I am unable to provide any other contact information. Additionally I am sorry I have no new information as to your certificate being applied, and for the delay regarding that application. Benjamin Adams Resolutions Specialist | Consumer Outreach Royal Caribbean International | 1000 Royal Caribbean Way Springfield, OR 97477 Phone: 1-800-205-9812 | Fax: 541-285-9415 [email protected] From: Richard Sent: Monday, September 12, 2016 1:07 PM To: Benjamin Adams Subject: Re: Gift voucher Hi Ben I am not satisfied with this answer. After EIGHT WEEKS I believe this requires more then just waiting. I realize you may be limited to what actions you can take however At this point I need to raise this up the chain of command. I would like to take this up with your supervisor. Can I please have his name and email. Thanks Ben Rich. Sent from my iPhone On Sep 12, 2016, at 3:51 PM, Benjamin Adams <[email protected]> wrote: Good afternoon Rich, As of yet I have not received an update on your certificate being applied. I am keeping watch for it. There is sometimes a delay on those getting applied. As soon as I receive any information I will forward that on to you. I would like to thank you very much for your patience as we get this resolved, Benjamin Adams Resolutions Specialist | Consumer Outreach Royal Caribbean International | 1000 Royal Caribbean Way Springfield, OR 97477 Phone: 1-800-205-9812 | Fax: 541-285-9415 From: Richard Kittelsen Sent: Monday, September 12, 2016 5:18 AM To: Benjamin Adams Subject: Gift voucher Good Morning Ben My name is Rich XXXXXXXX and customer service (Nancy) provided me your email to follow up on a gift voucher that was to be credited to my cruise reservation #4551911. It started a couple of months ago when I reserved the cruise. I had the gift voucher and was told to send it to [email protected] which I did the next day. I was told at that time it would be credited within 5 business days. This was the 24th of July. No confirmatory email of any kind was received and the credit was not posted to my reservation. AFTER two additional phone calls where I was informed to continue to give it additional time I was then told on my third call to send in the request again. This was on August 16th and is attached for your review. Nancy said you would be kind enough to follow up on this and make sure the voucher was credited in a timely manner. Can you please provide my with status on my situation. Thanks Ben So here I am wondering how to proceed. Frankly this is 1K of my money and I want to see it on my reservation. My opinion is Ben just turned me around back to customer service and will only wait until this department responds to him which I believe may be never. Has anyone experienced this or could give me some advice on how to proceed through RCCL bureaucracy. How do I preceed? Thanks Everyone. Rich
  12. Wow just saw this......Thanks for the info. very interesting. and definitely looking forward to seeing it now. I very much doubt I will be in the group that leaves at intermission.....thanks. Bob
  13. Good Point, thanks for your input. May try Uber. Never had, they dont serve our area yet. Thats what they are telling me. I do worry a little about timing and the rental cost for the car to drop off near the port is a little higher. Thanks appreciate the input. Sounds like thats the way I'm going. You make it sound like walking is an option. :-) Thanks. Thats good info. stay away from the shuttle. If it was the serving the airport, boy was there some bad reviews on trip advisor. I'm staying away from theml I think it was named "Go" ? maybe?
  14. Good...... so it does run about $20 - 25. That seems well worth it. The shuttle is about half that but with the bad reviews about the shuttle service it seems well worth the extra for the cab. Good to know how close the rental returns are from the cab stand. thanks for the info. Rich
×
×
  • Create New...