alamode123

Our cruise is stopping at Cococay next March 13th. The "perfect day at Cococay" stuff open in May. The dock will be ready by then and the helium balloon. What's going on with cabanas (I rented one) and other amenities? Won't half the place be off limits due to construction?

Can you do that with twin 15 year old girls? ?

I'm sure they will. How I got them hyped up for the Navigator was i found a Minecraft server where someone rebuilt the ship. They were roaming around, and even found our room. ?

Same here. Too bad it's one cruise away from your group cruise.

They already have my new cruise in the system, so booked ultimate dining package, Coco cay cabana and soda/internet for the girls. Im sure the drink package cost will drop.

Thanks again Annette (and Sharla). Couldn't be happier. Thanks for the over the top help. Twin 15-year-old girls are always a challenge, especially as the only parent 24/7. I totally saw their point. Why on earth would you give a company your money when they just screwed you over? If I could change our flights without penalty I would have done just that. But in the end, we'll be getting off the Mariner when Matt's group cruise is getting on. For those of you on that group cruise next March, make sure you ask at the Bamboo Room about Paul from Toronto from the cruise before you. I'm a tiki nut, so I'll be in there whenever I'm not eating or sleeping. Also, thanks for everyone's kind words.

Sharla and Annette at MEI have gone above and beyond and have gotten a vacation that at least I am happy with and at no extra cost to me. My daughters need some convincing, but I have 8 months to do so.

Thanks Matt, but if anyone really expects me to give one dime to Royal after this, it's not happening. Looks like I'll change flights to end of August and go to Universal instead. We've been to WDW 8 times, are DVC members, and my daughter is Potter obsessed. Sorry for bad mouthing Royal. I know it's your thing and all, but how do they really expect people to react? No one I know, or my kids know, will EVER cruise with them again if we can help it.

They talked to me, then i gave her number to him. They COULD do it if they chose to, they are just choosing not to. They will give me price protection on a few cruises of THEIR choice. The new cruise price, for one LESS day, is almost $800 US MORE than the one I booked (around $1200 Canadian). So, my choices are, pay $1200 extra for a shorter cruise, plus the extra expense of a day in Miami, spend $1200 canadian to change flights and go somewhere elae, say screw it and lose $2000 in flights, or spend a week in Miami extremely pissed off.

Just got a call from Royal executive office, some guy named Damian. They are refusing to budge on the price. I gave him Sharla's phone number. She still has the room on hold but I have no idea how much $$$ I will have to pay for LESS cruise. Plus the extra expense of another day in Miami. I hate this. I'm almost crying at my desk.

It's not done yet, but I'm hoping for the best.

As expected, Sharla and her supervisor did their magic since my cruise cancellation, and put on hold the exact same room on Mariner. Same week, same port, just one day fewer. They are now talking with Royal to see about price matching back to when i booked my original cruise, as I shouldn't be paying more for one less day through no fault of my own. Best case scenario it all works out, and we end up with an extra day before our cruise. Hopefully my girls will be as accepting of this result as I will be.

From my many talks about this online in the past few days, a seasoned travel agent suggested it might be a company thing, like an Amway cruise for top sales people, and not for re-selling. In the end I don't really care. It was catching lightening in a bottle planning a vacation that twin 15 year old girls were genuinely excited about. Now nothing that happens will make them happy about the result, and rightfully so.

I'm letting Sharla do her work. ?

the same cabin today is $2466, one day later. Everyone scrambling to pick up a cruise from the one they kicked me off of.

Try pre-cruise depression. Even worse.

I'll wait and see. I have faith in Sharla and MEI. Royal, not so much.

My girls do not want to go on any cruise at any time, and I can't convince them otherwise. So it looks like we spend a week in Miami NOT going on a cruise and being miserable, or waste the airfare.

Hopefully my travel agent at MEI travel will do her magic.

Here's my email to RCCL customer service and the CEO: Dear RCL;Last August I wanted to surprise my twin 15-year-old daughters for their Grade 8 graduation and booked a 5 night Navigator of the Seas cruise out of Miami (Reservation #XXXXXX). I love researching our vacation, so I made sure and got a ship with a corner Large Panorama room, room 1864, which is oversized, on the corner of the ship, and amazing looking. We watched endless hours on Youtube of Miami (since we've never been), the ship (which we've never been on) and all the ports (especially Labadee, which looks amazing). Since its our March Break in Toronto, I booked the flights extra early, as soon as they were available, one day before our cruise and two days afterwards. Once I realized that Navigator will be coming out of drydock shortly before our cruise, we were even more excited. We watched even more Youtube videos about Mariner of the Seas' recent refurb and were hoping that the laser tag, the Skypad and the Bamboo Room would be included in our sailing. I even booked a beach bungalow and the Ultimate Dining Package, though I had to scrimp a bit more in our monthly budget.Then yesterday, I got the news that you cancelled my cruise for a charter. Basically, from my point of view, you screwed over everyone currently booked on this and two other cruises because you had a better offer.A 5-night cruise may not be huge to you, but I'm a widowed single father of three teenagers, and every dollar counts. I can't change the dates of our cruise to the options you gave me, since it's March break, and my girls will be out of school. I can't change my flights and go somewhere else, as the cancellation fees alone are $200/person/flight, and you'll only pay that if we rebook. Plus, because it's March Break, every flight has doubled in price, as have every cruise.So I have two extremely pissed off teenagers and around $2000 of flights I can't change. And you're offering me $100 onboard credit? Really? What I would like, if at all possible, is for you to book us on the March 11, 2019 Mariner of the Seas cruise at the rate it was when I booked Navigator last August. It would be one less day of cruising, but I think it's the best I can do under the situation YOU created. Plus, I think my daughters and I deserve an actual apology for all the hardship you've created. Again, it's not a life or death situation, but I scrimp and save in order to afford vacations, and I shouldn't have them add stress to my life and expenses I wasn't planning on. My daughters shouldn't be crying and I shouldn't lose a night's sleep because RCL wanted a few extra dollars at the expense of their customers.I await your prompt response.Paul Cyopick

I'm Canadian and therefore obligated to apologize for everything. Similar to this email, RCL is only willing to price protect a few sailings of their choice, none of which are during the same week from the same port.

All I want is something fair. There's a 4 night mariner of the Seas cruise the same week out of Miami, leaving a day later than our original. From what I see looking online, they are extremely similar ships. The only change, other than one less night, is Cocoa cay stop rather than Labadee. Since we've never been to either, it's a wash. If RCL can give me the same retroactive price when I booked originally I'd be happy. I wouldn't have to change flights, and we'd have an extra day in Miami. At the current price, I wouldn't even get an inside cabin.

Oh trust me, I'm doing more than writing. If we do end up going to Miami as planned, isn't RCL's head office there?

Sorry for the rant. I'm hoping RCL will get us on the Mariner of the Seas from Mon March 11th to March 15th as the same rate as when i booked the original cruise a year ago. I'd rather not give RCL any of my money, but it's that or spend more o$1200 to switch flights, plus increase flight costs.

Funny thing is my only other RCL cruise was a charter. A Comic Con like cruise on Brilliance two years ago. To me, it's like renting a hall for a wedding. You book over a year ahead, then the hall says eight months before your wedding "We found someone that's willing to pay more, here's your money back." I booked this last August, early, like Matt said. I booked m,y airline early, a day before our cruise and two days after. because it was March break, I didn't even risk waiting until the return flights were available and booked two one way tickets for us 11 months out. Now I have to use my flights by mid April 2019 or lose the $2000 US I paid for them (around $2600 Canadian). A five day cruise may not seem like a big deal to you, but I'm a widowed father of three teenagers. I saved up almost two years for this trip, and had EVERYTHING set. Room 1864 on the Navigator, the pie shaped Large Panoramic View room. It was a month after the Navigator's refurb. I had a bungalow booked on Labadee, our first time there. I booked the Ultimate Dining package. We watched endless hours of Youtube videos all about the ship, the ports, Miami and now ..... screwed. And their offer for the inconvenience? two sailings of THEIR choice that they will give me the price fix from when I booked. I have kids in high school. Ever heard of March break? Otherwise I get $100 on board credit for a new cruise, and rescheduling fees for my flights (but ONLY if I rebook, and it doesn't include increases in flight costs). Screw that. The ONLY way I could see them salvaging this is to say "We'll put you on ANY ship that week out of Miami or Ft lauderdale in an equivalent cabin, no extra cost. $100? Gee thanks but no thanks.